Senior Support Lead - IT Operations
HCL America Inc.
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Job Details
Skills
- Pay and Benefits Pay Range Minimum: $69
- 000 per year  Pay Range Maximum: $177
- 000 per year HCLTech is an equal opportunity employer
- committed to providing equal employment opportunities to all applicants and employees regardless of race
- religion
- sex
- color
- age
- national origin
- pregnancy
- sexual orientation
- physical disability or genetic information
- military or veteran status
- or any other protected classification
- in accordance with federal
- state
- and/or local law. Should any applicant have concerns about discrimination in the hiring process
- they should provide a detailed report of those concerns to secure@hcltech.com for investigation. Compensation and Benefits A candidate’s pay within the range will depend on their work location
- skills
- experience
- education
- and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition
- this role is eligible for the following benefits subject to company policies: medical
- dental
- vision
- pharmacy
- life
- accidental death & dismemberment
- and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Summary
Job Summary
HCL is looking for EPIC Analyst - Claims(Certified), who are ready to work in PST time zone.
Key Responsibilities
* Analyst provides day-to-day application support for the Epic PB module, with a primary focus on incident and service request ticket work, system maintenance, and incremental optimization
* This role supports revenue cycle operations by troubleshooting break/fix issues, maintaining existing build, and partnering with operational teams to ensure stable and efficient billing workflows
* This is a non-implementation; non-project heavy role intended for an analyst who is comfortable working in a ticket driven support environment
* Ability to support during weekend and after hours (Based on the need)
Skill Requirements
* Active Epic Resolute Professional billing / Claims Certification Required
* 4-8 years of experience supporting Epic PB in a production or post go live environment
* Handson experience with ticket-based support and troubleshooting
* Working knowledge of hospital billing workflows, claims processing, and revenue cycle operations
* Ability to follow established change control, testing, and documentation standards
* Nice to Have Skills & Experience : EMR Skill, HL7, FHIR
- Dice Id: hcl001APP
- Position Id: 81396-44155383
- Posted 3 hours ago
Company Info
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark.
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