Lead Network Engineer

Role: Lead Network Engineer

Duration: 6 Months

Work location: New York, NY

Responsibilities:

• Reports to the EITS Unified Communications Jacobi Assistant Director and provides support, optimization, administration, and technical documentation for enterprise and hospital network systems.
• Oversees daily support and administration of RightFax and other enterprise network technologies across multiple healthcare facilities.
• Performs root cause analysis to diagnose and resolve network system failures, faults, and performance issues.
• Manages large-scale IT and network projects impacting multiple hospitals, clinics, and enterprise systems to ensure availability of mission-critical services.
• Troubleshoots complex routing and switching issues while working independently with minimal supervision.
• Designs, implements, and administers enterprise data and VoIP networks, including Cisco infrastructure and telecommunication systems.
• Designs, implements, and manages RightFax enterprise architecture and related messaging technologies.
• Supports mobile carrier and radio carrier systems used within the organization.
• Leads research, evaluation, selection, and integration of new networking technologies to support organizational goals.
• Diagnoses and resolves incidents related to RightFax, mobile devices, Cisco VoIP, and PBX network components.
• Oversees Distributed Antenna System (DAS) technology across all organizational locations.
• Maintains telecommunication equipment, circuits, and enterprise phone systems.
• Configures and installs Cisco IP Phones on various versions of Cisco Unified Communications Manager (CUCM).
• Performs move, add, and change (MAC) activities on Cisco Unity Connection systems.
• Maintains and troubleshoots Cisco VG224 Analog Gateways.
• Provides advanced support for Cisco routers, switches (Nexus), routing/switching configuration, and network security.
• Coordinates with telecom carriers during network implementations, upgrades, and service outages.
• Manages voice networks, Wi-Fi gateways, and wireless controllers, including setup and maintenance.
• Follows organizational change management and release management procedures, including naming standards and operational policies.
• Stays updated on industry trends and implements best practices to improve network infrastructure and services.
• Leads network project implementations and integrates Cisco and third-party networking technologies.
• Performs network trend analysis to resolve chronic issues and remediate escalated network incidents.
• Analyzes converged network traffic and prepares reports for management.
• Drives improvements in network processes, operational efficiency, and standardization across systems.
• Provides leadership and guidance to junior network engineers and support staff.

            Requirements:

• Designs, implements, optimizes, administers, and documents enterprise network systems with minimal supervision.
• Oversees daily operations of network systems support functions and personnel while ensuring availability of mission-critical IT services.
• Engineers solutions for complex network problems through in-depth analysis, proactive monitoring, and root cause analysis.
• Manages major IT and network infrastructure projects impacting multiple departments and organizational branches.
• Plans, designs, configures, installs, tests, integrates, maintains, and supports enterprise-level network infrastructure.
• Provides technical oversight for enterprise networking technologies including LAN, WLAN, WAN, VPN, MPLS, BGP, EIGRP, VLANs, ACLs, NAT, SNMP, QoS, TACACS, and RADIUS.
• Supports enterprise network hardware and security infrastructure including firewalls, routers, switches, load balancers, and other network devices.
• Designs, implements, and maintains IP telephony and VoIP systems, including voice gateways, call control systems, IP phones, and auto-attendant systems.
• Administers and optimizes network monitoring and management tools to ensure network performance, capacity, and availability.
• Installs and configures network devices according to organizational standards and policies.
• Designs and implements disaster recovery strategies and business continuity plans for network infrastructure.
• Collaborates with internal teams and vendors to implement network infrastructure enhancements supporting organizational initiatives.
• Resolves incident and service request tickets and provides advanced troubleshooting support.
• Ensures compliance with federal regulations and audit requirements related to network systems.
• Leads small-scale network projects and provides mentorship and training to junior network engineers.
• Requires CCNP or equivalent certification, a bachelor’s degree in a related field, and 5+ years of progressive experience in network systems and telecommunications environments.