This role blends Salesforce expertise with data analytics leadership to advance the YMCA's mission.
Job Description
Reporting to the Vice President of IT Services the Applications & Data Analytics Manager (ADM) at YMCA of Metro Atlanta leads the Salesforce-focused application team and drives organization-wide application deployment and data strategy. This role blends Salesforce expertise with data analytics leadership to advance the YMCA's mission.
The ADM oversees system administration, ensures integrated planning, and champions data-driven decision-making and innovation. Key responsibilities include managing data quality, analytics, AI implementations, and establishing governance for responsible AI use. The ideal candidate combines hands-on technical skills with strategic vision, guiding application development, AI adoption, and ethical compliance to improve community impact.
RESPONSIBILITIES (including, but not limited to): Planning & Cross-Functional Collaboration:
- Partner with Branches, Finance, Programs, Operations, Marketing, and Fundraising teams to align application solutions with organizational goals and mission impact.
- Translate technical plans into business value, demonstrating how Salesforce features and data insights improve retention, revenue, forecasting, and cost efficiency.
- Engage YMCA leaders and stakeholders to understand strategies, challenges, and opportunities for technology-driven improvements.
- Assess and optimize business systems, analytics platforms, and collaboration tools; identify opportunities for integration, retirement, or replacement.
- Lead the requirements gathering sessions and prototype new systems or enhancements.
- Facilitate cross-functional meetings to share challenges and develop unified solutions across teams.
- Prioritize and sequence projects and work requests; manage delivery timelines.
- Stay current on technology trends, including AI; evaluate emerging technologies for practical application and governance within YMCA operations.
Acquisition & Deployment: - Research new software solutions and monitor updates to existing systems; provide recommendations to support purchasing decisions.
- Plan, design, develop, and deploy new applications and enhancements to existing platforms.
- Propose and build real-time dashboards and cross-departmental reports to track KPIs and inform strategic decisions.
- Deliver scalable, flexible solutions aligned with future business direction.
- Apply strong project management practices to ensure timely, high-quality delivery.
- Prepare RFPs and perform cost-benefit analyses to justify technology investments.
- Create system models, specifications, diagrams, and documentation for development and operations teams.
- Ensure robust DevOps processes and production readiness for all deployments.
- Propose and support AI governance policies to ensure ethical, secure, and compliant use of AI technologies across the organization.
- Collaborate with leadership to identify strategic opportunities for AI adoption that align with YMCA's mission and operational goals.
- Communicate the business value of AI-driven insights, such as improving member engagement, donor retention, and operational efficiency.
Service Delivery & Operational Management: - Deliver assignments on time, with high quality and transparency.
- Provide subject matter expertise and support for enterprise systems, including AI, Data Analytics, Salesforce and Marketing Cloud.
- Stay current on AI trends and regulatory requirements, assessing feasibility and practical application for YMCA operations.
- Respond quickly to incidents; perform root cause analysis and implement preventive measures.
- Collaborate with system administrators to maintain and optimize the Salesforce ecosystem.
- Maintain accurate documentation and adhere to architecture, security, and governance standards.
- Ensure solutions operate reliably and are fully supportable by IT and engineering teams.
- Reduce Help Desk and Member Support Center call volume through proactive system improvements.
- Maintain an inventory of all YMCA applications; periodically assess technical and operational health to guide future investments
ADDITIONAL RESPONSIBILITIES - Demonstrate YMCA mission driven values of caring, honesty, respect and responsibility and integrate into work environment and ways of work.
- Follow organizational policies and procedures as described in YMCA's Employee Handbook, Ethics Policy and elsewhere
SUPERVISION EXERCISED - Manage a team of analysts and provides technical and administrative leadership to others
- Provides functional leadership to project team members, Business Systems Analysts and Salesforce Sys Admins, third party service providers and interns
Qualifications
REQUIREMENTS: - Bachelor's degree in information systems or computer science, or closely related
- 6+ years industry experience of 8 or more years is desirable
- 2+ years of direct people management experience
- Experience with the Salesforce ecosystem and marketing cloud
- 1+ years of experience in Sales Cloud, NPSP or Service Cloud
- Experience with Python, R or something similar, prompt building and other data science tools
- Workflow and process automation (Salesforce Flow and Microsoft Power Automate or similar)
- Software vendor and consultant management
- Microsoft Azure: Active Directory, SSO, DevOps, Power BI, SQL, asp.Net, PowerShell Scripting
- Microsoft 365: Office, SharePoint, Teams, Forms, Flow, Automate
- Thirst for knowledge, intellectual curiosity
- Exceptional analytical, conceptual, and problem-solving abilities
- Logical and efficient
- Thinks critically, evaluates assumptions, and has a keen attention to detail, strong problem solver
- Highly self-motivated and directed, and works independently with minimal supervision
- Resolve high complexity situations and determine root cause for systemic issues through analysis; proactively identify opportunities for improvement
- Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Ability to work across, up and down the organization and with service providers
- Strong customer-service / user-experience orientation
- Excellent interpersonal and consultative communication skills, both in person and written
- Strong Application and Change Management experience
- Able to dive in and be hands-on as needed
- Excellent Team Player
PREFERRED REQUIREMENTS: - Familiarity with agentic AI solutions (e.g. Copilot, ChatGPT) a plus
- Certifications: Professional in Business Analysis, Project Management, Salesforce, and Microsoft Azure
- Experience in non-profits a plus
- Knowledge about the YMCA Movement a plus
Essential Functions
Ergonomics: Physical requirements include frequent standing, sitting, walking, lifting 20-50 lbs., reaching and manual dexterity skills to operate a computer.
Occasionally, may stoop/squat, crawl/crouch, pull/push, twist trunk/neck climb, and grasp or squeeze with right and left hard in completing required tasks of position
Communication skills necessary for this position include writing, speech, vision, hearing and reading comprehension
Ymca Careers
Similar Positions
Director of Information TechnologyGateway Region YMCA
Never miss an opportunity! Create an alert based on the job you applied for.
