Customer Experience Designer

RESPONSIBILITIES:
Kforce has a client that is seeking a Consumer Experience Designer in Stamford, CT.

Overview:
We are seeking a CX Designer to help shape unified, intuitive, and customer-centered experiences during a large-scale organizational integration. This role will lead customer experience design efforts across products, services, and digital touchpoints, translating business requirements, customer insights, and newly combined capabilities into seamless end-to-end journeys.

The ideal candidate brings strong systems thinking, exceptional visual and interaction design skills, and the ability to craft cohesive experiences across complex environments. This role requires close collaboration with cross-functional partners across product, technology, and brand teams to identify friction points and deliver thoughtful design solutions that support a future-ready, unified customer experience.

Key Responsibilities:
* Lead customer experience design initiatives across digital and service touchpoints
* Translate business requirements and customer insights into clear user journeys, flows, and interaction designs
* Conduct customer experience analysis to identify friction points and opportunities for improvement
* Create journey maps, service blueprints, and design artifacts that guide cross-functional teams
* Collaborate closely with product, engineering, CX, and brand stakeholders to align design strategy and execution
* Develop cohesive design solutions that support a unified customer experience across legacy systems and new capabilities
* Produce wireframes, prototypes, and visual designs that communicate user-centered solutions effectively
* Advocate for customer-centric design principles throughout project lifecycles

Typical Day Breakdown:
* 45%: Customer experience analysis
* 30%: Journey mapping and service blueprinting
* 25%: Cross-functional alignment and collaboration

REQUIREMENTS:
* Prior experience in UX Design, CX Design, or Design Strategy roles
* Strong expertise with Figma, including design and prototyping capabilities
* Proven ability to design user journeys, flows, and end-to-end customer experiences
* Strong systems-thinking mindset with experience navigating complex environments
* Excellent communication skills and ability to collaborate across multiple disciplines
* Ability to translate complex requirements into intuitive design solutions

Preferred Skills:
* Experience working within large-scale organizational transformations or integration initiatives
* Background in service design or end-to-end journey design
* Familiarity with customer experience frameworks and usability best practices
* Experience balancing brand consistency with evolving product experiences

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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