Salesforce Lead
Hybrid in Plano, TX, US • Posted 10 hours ago • Updated 10 hours ago

Epic Systems, Inc,
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Job Details
Skills
- Salesforce
- Marketing Cloud
- Service Cloud
- Salesforce APIs
- SOAP
- REST
- SSJS
- AMPScript
- SQL
Summary
Job Title: Salesforce Lead
Work Location & Reporting Address: Plano, TX 75024 - Hybrid- Remote can be considered if profile is strong and shortlisted by the client
Contract duration: 6 months
Interview Process: Face-to-face required
Job Details:
Minimum years of experience: 7 years
Must Have Skills: 7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud. Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud
Nice to have skills:
Salesforce Certified Marketing Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Application Architect or System Architect
Salesforce Certified Marketing Cloud Developer (bonus)
Detailed Job Description:
Key Responsibilities:
7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud.
Proven track record of leading Salesforce implementations, migrations, and integrations.
Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio).
Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel).
Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud.
Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder).
Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio).
Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations.
Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect.
Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions.
Create scalable, flexible, and high-performing architectures that meet business and technical requirements.
Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations.
Conduct audits of existing Salesforce orgs and recommend optimizations.
Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations.
Design scalable customer engagement strategies including personalization, segmentation, and automation journeys.
Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies.
Excellent problem-solving and analytical skills.
Strong communication and stakeholder management abilities.
Ability to lead cross-functional teams and mentor junior staff.
Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry.
Certifications (preferred but not mandatory):
o Salesforce Certified Marketing Cloud Consultant
o Salesforce Certified Service Cloud Consultant
o Salesforce Certified Application Architect or System Architect
o Salesforce Certified Marketing Cloud Developer (bonus)
- Dice Id: 90901966
- Position Id: 117425
- Posted 10 hours ago
Company Info
About Epic Systems, Inc,
Epic Systems, Inc (a.k.a. EPIC) has been incorporated in the state of Virginia. EPIC provides highest degree of satisfaction in providing the services for clients IT organizations since 2005. EPIC provides IT Consulting services throughout in the United States with various federal agencies and as well as commercial clients.
EPIC has been awarded as Small, Women-owned, and Minority-owned Business (SWaM) certified company in 2013 and has been received 8(a) small business certification from U.S Small Business Administration (SBA.gov)
Our IT professionals are committed to providing high-end reliable IT consulting services .Our consultants are highly skilled in the latest technology, and whether we work onsite at your office or we handle your needs remotely, you can be assured of reduced costs, increased productivity, and a greater return on your IT investment.
We work closely with customers to understand their goals and requirements. With a clear understanding of customer objectives and management goals, we develop the proper solutions for our customer organization.
We specializes in providing advanced technology solutions focused on information systems, enterprise solutions, custom web development and systems integration. We are here to solve client's IT challenges in various areas such as Enterprise Application Development, Application Integration and also Developing custom applications based on JAVA/J2EE/.NET. EPIC provide services to our clients using COTS (Commercial Off-The-Shelf) based products such as TIBCO SOA, Oracle OSB, and SAP areas. We also specialized in developing web development for clients that are needed to custom their web sites.
We provide lifecycle services that align your IT systems with your business processes so your organization can perform at its best from planning, development, and integration to security, management, and support.


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