Job Title: Senior O2C Billing & Communications Tax Specialist (RecVue | Avalara | ECMS | BillView)
Remote Position
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Role Overview
A seasoned Billing & Order-to-Cash professional with 10+ years of experience specializing in communications tax calculation, billing tax validation, and revenue assurance. The role focuses on managing end-to-end billing processes, ensuring tax compliance using Avalara Comms/ECMS, and supporting exception handling across billing systems such as RecVue and BillView.
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Key Responsibilities
1. Billing Operations & Invoice Management
• Manage end-to-end billing lifecycle using RecVue and BillView, including invoice creation, validation, and distribution.
• Ensure invoices comply with contract terms, pricing structures, and tax requirements.
• Perform detailed validation of billing data prior to invoice release to ensure revenue accuracy.
• Support complex billing scenarios such as subscription/usage-based billing and adjustments.
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2. Communications Tax Calculation & Compliance (Avalara Comms / ECMS)
• Perform communications tax calculation and validation using Avalara Comms Tax / ECMS.
• Ensure correct application of telecom/communications taxes, surcharges, and regulatory fees.
• Validate tax determination logic for accuracy based on service type, jurisdiction, and customer location.
• Support tax compliance requirements by ensuring proper integration between billing and tax engines.
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3. Billing Tax Validation & Reconciliation
• Conduct end-to-end billing tax validation between RecVue, Avalara, and financial systems.
• Reconcile billed tax amounts against tax engine outputs and GL postings.
• Identify discrepancies in tax calculations and perform root cause analysis.
• Ensure adherence to internal controls, audit standards, and regulatory requirements.
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4. Configuration Awareness & Support
• Demonstrate strong functional understanding of billing and tax configurations across RecVue and Avalara.
• Support configuration-related validations including:
o Tax rules setup
o Product/service mapping
o Rate configurations and billing cycles
• Work closely with implementation or IT teams to provide inputs for configuration enhancements and fixes.
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5. Exception Management & Issue Resolution
• Handle billing and tax exceptions, including incorrect tax application, invoice mismatches, and system errors.
• Perform payment and billing issue triage, identifying root causes and driving resolution within SLA timelines.
• Maintain exception logs, track recurring issues, and recommend process improvements.
• Collaborate with cross-functional teams to ensure timely resolution of customer disputes.
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6. Customer Billing Portals & Stakeholder Support
• Manage billing submissions and issue resolution across customer billing portals.
• Address invoice rejections, disputes, and compliance issues raised by customers.
• Act as a liaison between customers, finance, tax, and operations teams.
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7. Reporting, Controls & Audit Support
• Prepare reports on billing accuracy, tax variances, and exception trends.
• Support month-end close activities, including reconciliation and reporting.
• Ensure compliance with SOX controls, audit requirements, and regulatory standards.
• Provide documentation and audit-ready evidence for billing and tax processes.
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Required Skills & Expertise
• Strong expertise in Order-to-Cash (O2C) / Invoice-to-Cash cycle
• Hands-on experience with:
o RecVue (Billing Platform)
o Avalara Comms Tax / ECMS (Communications Tax Engine)
o BillView (Invoice Visibility & Customer Access)
• Deep knowledge of:
o Communications/telecom tax calculations
o Billing tax validation and reconciliation
o Exception handling and issue triage
• Strong understanding of:
o Accounts Receivable and billing processes
o Tax compliance and regulatory requirements
• Excellent analytical, problem-solving, and stakeholder management skills
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Experience & Qualifications
• 10+ years of experience in Billing / O2C / Accounts Receivable with focus on tax and billing validation
• Bachelor’s degree in Commerce, Finance, Accounting, or related field
• Experience in telecom, SaaS, or subscription-based industries preferred
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Key Deliverables / KPIs
• Accuracy of billing and tax calculations
• Reduction in billing/tax exceptions and disputes
• Improvement in invoice acceptance rates
• Timely resolution of billing and payment issues
• Compliance with tax regulations and audit standards
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