Job Title: BMC Remedy CMDB Consultant
Location: Brooklyn, NY 11201
Company: PruTech Solutions, Inc.
About Us:
Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.
With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:
- Project-based system integration
- Custom software solutions
- Package implementations
- Consulting and advisory services
- Big data and analytics
- Nearshore and offshore services
At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.
JOB OVERVIEW:
SCOPE OF SERVICES:
TASKS:
1. Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
2. Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
3. Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
4. Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
5. Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
6. Identifying, adding, modifying, and removing CIs via automation/remedy workflow
7. Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
8. Auditing configuration records and dependency information for current BAU work as well as NextGen related work
9. Determining areas for optimization and best practices for current BAU work as well as NextGen related work
10. Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
11. Provide applicable documentation, workflows, diagrams, etc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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