Account Service Management

Infinite Computer Solutions is Hiring!!!

Role: Account Service Management

Location: Remote

Employment Type: Fulltime

ESSENTIAL JOB RESPONSIBILITIES

• Proactive, well organized, goal oriented, flexible, and self-driven mindset
• Clear focus on learning and building deep knowledge of the Digital Payments product suite, with focus on the products used by assigned client portfolio
• Fundamental understanding of operational requirements and unique goals of assigned client portfolio, ensuring quality delivery and maintenance support of all products and services
• Managing and developing operational relationships for assigned client portfolio, taking primary ownership of client satisfaction within service delivery
• Serving as primary contact to internal resources within the organization as it relates to client operational issues; specifically partnering with Account Executives on account planning
• Preparing and delivering of operational account reviews, performance reporting, and service-level agreement reporting related to service delivery and key performance indicators
• Building and maintaining strong client relationships, and driving/participating in client meetings regarding performance to ensure client satisfaction, including occasional travel to on-site meetings
• Leading post-implementation onboarding of support transition and setting ongoing support expectations
• Proactively identifying opportunities for process improvements between and assigned client portfolio, including but not limited to cost saving initiatives
• Working assigned cases/inquiries/incidents and maintaining accurate and comprehensive documentation in an organized manner
• Ensuring that operational teams and matrix teams (subcontractors) maintain a clear understanding of client needs by providing day-to-day client advice and support
• Participating in an on-call rotation with peer group to support production incidents

REQUIRED QUALIFICATIONS FOR CONSIDERATION

• Education Bachelor s degree
  • Proficient in Microsoft product suite
• Proficient in presentation building and delivery
• Account management experience
• Excellent relationship building skills
  • Self-sufficient and motivated to learn independently
• Aptitude for technology and analysis tools
• Executive presence to influence senior decision-makers

PREFERRED QUALIFICATIONS FOR CONSIDERATION

• 5+ years of B2B support experience
• Financial services industry experience
• In-depth knowledge of banking industry and bank operations, including ACH transaction flow