Help Desk Support Analyst - $32 CTC - REMOTE (Current WI Residents Only)

Remote • Posted 13 hours ago • Updated 13 hours ago

Contract Independent

Contract W2

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Service
JIRA
Service Desk
Technical Writing
Service Management
Software Troubleshooting

Summary

Job Description:

***Crop to Crop resumes are accepted
Location Requirement: POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). ALL WORK MUST BE DONE IN WISCONSIN

Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

This role will work with staff from BITS and the development vendor for Child Welfare applications to troubleshoot and resolve technical issues, Division of Safety and Permanence program staff to resolve policy questions, and the Child Welfare Application Product Manager to help identify common issues that should be considered for prioritization.

Success in this role will require the ability to provide excellent customer service so that callers feel heard, supported, and walk away glad they contacted the service desk regardless of the outcome. This role will need to take the initiative to research available training and technical documentation and use the system to find answers and know when to pull in additional support in order to resolve issues in a timely manner.

Required Skills:

Experience supporting online case management applications
Experience with Jira Service Management software
Troubleshooting customer issues to find a timely resolution

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121151
Position Id: WIDCF-HDS0403
Posted 13 hours ago

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Help Desk Support Analyst - $32 CTC - REMOTE (Current WI Residents Only)

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