It help desk support
Full Time
Part Time
On-site
USD $1-1/hr
Fitment
Dice Job Match Score™
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Job Details
Skills
- Microsoft 365
- Strong communication and interpersonal skills and detail oriented
- Strong analytical and troubleshooting skills
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Experience Utilizing ticketing systems (e.g.
- ServiceNow
- Jira
- or equivalent) to track and document support requests.
- Commitment to delivering high quality end user support and customer service
- Experience in a help desk or technical support role.
- Knowledge of IT systems
Summary
Urgently looking forIT Help Desk Support Technician for RICHMOND VA location
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Microsoft 365 | Required | 5.0 | Years |
| Strong communication and interpersonal skills and detail oriented | Required | 5.0 | Years |
| Strong analytical and troubleshooting skills | Required | 5.0 | Years |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5.0 | Years |
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5.0 | Years |
| Commitment to delivering high quality end user support and customer service | Required | 5.0 | Years |
| Experience in a help desk or technical support role. | Required | 5.0 | Years |
| Knowledge of IT systems | Required | 5.0 | Years |
| Knowledge of print services environment | Desired | 2.0 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91165874
- Position Id: A 8249-13491-1792427058
- Posted 17 hours ago
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