New Requirement - ChatGPT Governance & Adoption Specialist

Who we are?

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

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We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

Just so you know...

You do not need to be perfect or have perfect qualifications to apply for this job nobody is!

We believe that you do not need to match every requirement for the job position to make a valuable contribution to our team. We want to hear from you if you have the passion and potential to drive our mission forward! At Hexaware, we are committed to building and fostering a team with diverse backgrounds, experiences and skills. We value diversity and inclusion and strive to create a workplace where everyone feels welcome and supported. If you require any reasonable adjustments during the application process, please let us know.

Job Title: ChatGPT Governance & Adoption Specialist

Location: Reston, VA

Overview

This role involves designing and implementing frameworks and guardrails for the responsible and effective use of ChatGPT across the organization. The specialist will also collaborate with technical and business teams to drive adoption, provide training, conduct workshops, and create documentation, ensuring that ChatGPT becomes an integral part of day-to-day work processes. Additionally, the role requires leveraging AWS cloud services to support scalable and secure deployment of ChatGPT solutions.

Key Responsibilities

Framework and Guardrail Implementation:

• Define and implement governance frameworks, policies, and best practices for ChatGPT use within the organization.
• Ensure compliance with organizational and regulatory data privacy and security standards, leveraging AWS security services such as AWS Identity and Access Management (IAM).
• Monitor and manage risks associated with ChatGPT adoption by establishing robust operational guardrails, including AWS CloudTrail for auditing and compliance.

Support and Enablement:

• Assist technical and business teams in understanding and adopting ChatGPT for their workflows, integrating it with AWS services like Amazon S3, AWS Lambda, and Amazon RDS.
• Provide hands-on support to teams, guiding them on how to maximize ChatGPT's potential while adhering to governance policies.
• Troubleshoot issues, resolve concerns, and provide on-demand advisory for ChatGPT-related queries, including those involving AWS cloud infrastructure.

Training and Advocacy:

• Conduct workshops, webinars, and demonstrations to promote ChatGPT adoption across the organization.
• Create and maintain detailed documentation, training materials, and FAQs to educate employees on ChatGPT use cases and its integration with AWS services.
• Act as a liaison between technical teams and end users to bridge knowledge gaps and ensure smooth adoption.

Monitoring and Optimization:

• Continuously evaluate ChatGPT's usage within the organization and recommend optimizations to improve efficiency and effectiveness, leveraging AWS monitoring tools like Amazon CloudWatch and AWS X-Ray.
• Collect user feedback and insights to improve the governance framework and adoption strategies.
• Optimize ChatGPT deployments using AWS cost management tools to ensure cost efficiency.

Required Qualifications

Education:

• Bachelor s degree in computer science, Information Technology, Business, or a related field.

Experience/Skills:

• 5+ years of experience in implementing frameworks, policies, or governance processes within an enterprise setting.
• Experience deploying or supporting AI tools such as ChatGPT or similar technologies in a professional environment.
• Strong understanding of AI governance, compliance, risk management, and ethical AI principles.
• Hands-on experience with AWS cloud services, including compute (EC2, Lambda), storage (S3), networking (VPC), and databases (RDS, DynamoDB).
• Familiarity with AWS security and compliance tools, such as IAM, AWS Shield, AWS WAF, and CloudTrail.
• Excellent communication and facilitation skills, with experience conducting workshops or training sessions.
• Ability to collaborate with both technical and non-technical teams to drive project success.

Preferred Qualifications

• Experience developing adoption strategies for new technologies in complex organizations.
• Familiarity with AWS AI/ML services, such as Amazon SageMaker or AWS AI APIs.
• Certifications in AWS cloud technologies (e.g., AWS Certified Solutions Architect, AWS Certified Machine Learning Specialist) or governance-related fields.
• Knowledge of serverless architectures and event-driven workflows using AWS Lambda.
• Experience integrating ChatGPT with AWS enterprise-grade AI platforms.

What you'll get from us:

Competitive Salary

Company Pension Scheme

Comprehensive Health Insurance

Flexible and hybrid working options dependent on Customer requirements.

24 days paid annual holidays + public holidays.

Professional Development and Training Opportunities

Employee Assistance Program (EAP)

Diversity, Equity, and Inclusion Initiatives

Company Events and Team-Building Activities

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.