ASCII Group LLC
ASCII Group LLC

Desktop Engineer - W2 only

West Palm Beach, FL, US • Posted 4 days ago • Updated 4 days ago
Contract W2
6 Months
No Travel Required
On-site
26+
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Desktop & Hardware Troubleshooting
  • Change Request Management
  • Communication
  • Computer Hardware
  • Configuration Management Database
  • Data Link Layer
  • Inventory Management
  • Documentation
  • Knowledge Base
  • Break/Fix
  • Audiovisual
  • Asset Management
  • Standard Operating Procedure
  • SLA
  • Remote Support
  • ServiceNow
  • Printers
  • Policies and Procedures
  • Network Layer
  • Mobile Devices
  • Network
  • Migration
  • Laptop
  • Inventory
  • Technical Support
  • Software Installation

Summary

Hi,

The following requirement is open with our client.

Title                                       : Desktop Engineer

Location                               :  West Palm Beach, FL - Onsite

Duration                              : 6 months

Rate                                        :  $26/hr on W2

Relevant Experience (in Yrs.): 3+

              

Detailed Job Description:

  • Technical Support & Troubleshooting• Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
  • • Diagnose and resolve hardware, software, and network connectivity issues• Perform equipment installations, configurations, and upgrades• Execute break-fix activities including hardware replacements and repairs•
  • Support conference room technology, audiovisual equipment, and collaboration tools Service Delivery & Customer Experience•
  • Respond to service requests and incidents in accordance with SLA requirements• Deliver white-glove service for executive and VIP users•
  • Communicate technical information clearly to non-technical users• Provide on-site assistance during new hire onboarding and technology transitions•
  • Ensure positive end-user experience through proactive communication and timely resolution Asset & Inventory Management• Maintain accurate inventory of IT equipment and accessories• Perform asset tagging, tracking, and documentation in Service Now CMDB
  • • Coordinate equipment staging, imaging, and deployment• Manage equipment refresh cycles and decommissioning activities• Ensure compliance with asset management policies and procedures Incident & Request Management• Log, track, and resolve incidents and service requests in Service Now
  • • Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation• Follow standard operating procedures and knowledge base articles• Contribute to knowledge base by documenting solutions and troubleshooting steps
  • • Participate in incident and problem management processes Collaboration & Coordination• Coordinate with remote support teams, vendors, and other IT groups• Support technology rollouts, migrations.

 

Must Have Skills:

  • Desktop & Hardware Troubleshooting
  • Windows OS, Software Installation & Configuration
  • Service Now
  • Networking & Connectivity Troubleshooting
  • Customer Service, SLA Management & VIP Support

 

 

Thanks and regards, 

Cherukuri Thanuja

Technical Recruiter
ASCII Group, LLC
Email:  

Office: | Website:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117479
  • Position Id: 9129354
  • Posted 4 days ago
Contact the job poster
RP

Raja Panchal

Recruiter @ ASCII Group LLC

View Profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at ASCII Group LLC in West Palm Beach, FL