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Senior Genesys Consultant/ Tech Lead

Houston, TX, US • Posted 11 hours ago • Updated 11 hours ago

Contract Corp To Corp

Contract Independent

Contract W2

12 Months

On-site

Depends on Experience

Key Infotek LLC

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Genesys
CTI
routing
PBX

Summary

Senior Genesys Consultant/ Tech Lead

Houston, TX - 5 Days Onsite

Rate - DOE

Summary: Senior Systems Engineer with 15+ years designing, configuring and optimizing Genesys Engage / Cloud and contact-center technologies. Strong in system design and architecture, leading technical teams, and advanced support across routing, PBX, outbound dialer, omni-channel, call recording, CTI and VoIP/SIP plus Workforce Management, Incident Management and DevOps. Key Skills: Genesys Engage / Cloud Queuing/Routing, PBX, Omni-Channel, Call Recording, Outbound Dialer Campaigns Conversational Flows with Genesys Cloud Architect; CTI integration; VoIP/SIP endpoints NICE IEX WFM & NICE CXOne Workforce Management optimisation, forecasting & resource allocation Incident Management, Disaster Recovery & Business Continuity; CI/CD DevOps & Agile (JavaScript, Python, Java) Certifications: Genesys Certified Professional, ITIL, NICE CXOne Certified Administrator

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91131991
Position Id: 9031840
Posted 11 hours ago

Company Info

About Key Infotek LLC

Key Infotek LLC, founded in 2017 in Wyoming-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA, Canada & India. Our team comprises of IT professionals, with in-depth knowledge of business promotion and marketing that came from years of practical experience. Each of us has served credible organizations and finally joined hands to serve businesses through this new establishment.

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