Title: Salesforce Business Analyst Location: New York, NY (Onsite) Position: Contract
Must Have
3+ years of experience with Salesforce.com setup and configuration
5+ years business analyst experience
Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
Collaborate with cross-functional teams to build sustainable applications.
An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
Main Responsibilities:
Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
Works with the design team to ensure that the most significant business operations are addressed.
Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
Familiarity with the backlog grooming process, attributes, review, and approval process.
Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
Maintain a functional grasp of the business requirements and project solutions
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