Audio/Visual (AV) Collaboration Engineer

About the Role

We are seeking an experienced Audio/Visual (AV) Collaboration Engineer to join a high-performing IT team supporting enterprise collaboration technologies in a fast-paced financial services environment. This role is responsible for the engineering, design, implementation, administration, and support of enterprise voice, video conferencing, and collaboration solutions.

The ideal candidate will have a strong background in professional AV systems, unified communications, and video conferencing technologies, with the ability to troubleshoot live events, collaborate with cross-functional teams, and support modern cloud-based collaboration platforms.

Key Responsibilities

• Engineer, design, configure, administer, and support enterprise collaboration, voice, and video conferencing systems.

• Provide Tier 2 support for AV, Unified Communications, and collaboration technologies.

• Support and troubleshoot executive meetings, Town Halls, Fireside Chats, and other live events with minimal downtime.

• Ensure the availability and performance of cloud-based and managed collaboration services.

• Configure and support AV hardware and software installed by third-party integrators.

• Coordinate AV installation projects, including vendor management, scheduling, and tracking labor and materials.

• Develop Bills of Materials (BOMs), assist with AV system designs, and provide implementation estimates for new conference room deployments.

• Serve as the primary technical contact for AV vendors, service providers, and internal escalation teams.

• Utilize monitoring tools such as Cisco Room Management, SolarWinds, and similar platforms to identify and resolve system issues.

• Partner with network and infrastructure teams to troubleshoot hardware, software, and connectivity issues.

• Perform preventative maintenance, firmware upgrades, and security remediation to ensure compliance with enterprise security standards.

• Commission newly installed conference rooms and provide onsite end-user training.

• Research emerging AV and collaboration technologies and recommend improvements.

• Perform additional duties as assigned.

Required Qualifications

• Bachelor''s degree in Information Technology, Computer Science, Engineering, or a related field, or a high school diploma with 5+ years of relevant experience.

• Minimum 5 years of hands-on experience installing, configuring, and supporting professional AV systems.

• Experience with enterprise AV solutions from vendors such as:

  • Crestron

  • QSC

  • Shure

  • Biamp

  • Cisco

• Strong understanding of IP networking concepts and communication protocols.

• Experience designing, configuring, and troubleshooting collaboration technologies.

• Hands-on experience with:

  • Cisco codecs

  • Video displays

  • Microphones

  • DSPs

  • Amplifiers

  • Video switchers

  • Extenders

  • Control systems

• Experience installing and supporting AV infrastructure including:

  • Rack assemblies

  • Structured cabling

  • Cable terminations

  • Connectors

  • Speaker installations

  • Flat-panel display mounting

• Ability to read and interpret AV system drawings, technical specifications, and engineering documentation.

• Experience supporting cloud-based interoperability and collaboration platforms.

• Experience supporting Microsoft Teams, Cisco Webex, IM, and web collaboration applications.

• Knowledge of Unified Communications, VoIP, and enterprise video conferencing technologies.

• Ability to troubleshoot complex hardware and software issues independently.

• Willingness to work flexible hours, including evenings or weekends when supporting critical events.

• Ability to lift up to 40 lbs., climb ladders (up to 10 feet), and work on your feet for extended periods.

• Ability to travel up to 10%.

Preferred Qualifications

• Experience using AutoCAD, Visio, or similar tools to create AV system designs.

• Experience programming or configuring AV hardware, including:

  • Crestron

  • Biamp

  • QSC

  • ClickShare

  • Cisco Codec platforms

• InfoComm CTS-I Certification.

• Cisco CCNA Collaboration Certification.

• Additional AV manufacturer certifications are highly desirable.

Skills & Competencies

• Excellent troubleshooting and analytical skills.

• Strong project coordination and vendor management abilities.

• Ability to perform under pressure while managing multiple priorities.

• Outstanding written and verbal communication skills.

• Detail-oriented with strong organizational and documentation skills.

• Self-motivated with the ability to work independently and collaboratively.

• Strong customer service mindset with excellent stakeholder management skills.

• Proactive problem solver with the ability to make sound decisions with limited information.