Senior Access Management Analyst - IGA

Job#: 3036914

Job Description:

Job Title: Senior Access Management Analyst - IGA

Department: IT - Enterprise Applications

Reports To: Manager, Identity and Access

Receives Direction From: Manager, Identity and Access

Direct Reports: None

Entity: Access Clinical Partners, LLC dba GoHealth Urgent Care

FLSA Status: Exempt

Work Location: Remote

Job Code: TBD

Job Summary

The Senior Access Management Analyst is responsible for managing and enhancing our Identity Governance and Administration (IGA) processes. This role ensures secure, compliant, and efficient access to critical systems across the Company and our network of urgent care centers. The Senior

Access Management Analyst will collaborate with teams across the Company such as urgent care center teams, Operations, People, Finance and IT to maintain a secure and efficient identity and access management (IAM) framework, supporting multi-market onboarding and applicationspecific access management needs.

Qualifications

Education Required:

Bachelor's degree in computer science, Information Technology, or related field

Experience may be accepted in lieu of a degree.

Licenses/Certifications Required:

Certifications such as SailPoint Certified Engineer, Okta Certified Professional, or equivalent

Work Experience Required:

3+ years of experience in Identity Governance and Administration (IGA), including user

lifecycle management.

Strong working knowledge of IGA platforms such as SailPoint, Saviynt, or similar tools.

Experience with IAM solutions such as Okta and Microsoft Entra, including workflows and

integrations.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

Experience working in the healthcare industry with systems like EMRs (Electronic Medical

Records) or other clinical applications.

Knowledge of Active Directory, Azure AD, and cloud security best practices.

Familiarity with NIST Cybersecurity Framework and Zero Trust Architecture.

Knowledge, Skills, and Abilities

This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

Deep knowledge of Identity Governance and Administration (IGA) concepts and practices, including user lifecycle management, access certifications, segregation of duties, and access risk remediation in regulated environments.

Strong skill in designing, implementing, and maintaining Role-Based Access Control (RBAC)

models.

Ability to integrate and manage access for SaaS, cloud, and on-premise applications, leveraging IGA platforms, SCIM-based provisioning, and standard authentication protocols (e.g., SAML, OAuth, OIDC).

Working knowledge of healthcare and regulatory compliance requirements (e.g., HIPAA, SOX, GDPR) as they relate to identity, access controls, audits, and access certification programs.

Strong analytical and problem-solving skills, with the ability to assess access risks, identify gaps in IAM controls, and recommend practical, compliant improvements in a fast-paced environment.

Demonstrated ability to collaborate cross-functionally, partnering effectively with IT, People, Operations, Compliance, Finance, and application owners.

Effective communication and documentation skills, including the ability to clearly document IAM processes, access models, and integrations, and to explain complex access governance concepts to non-technical stakeholders.

Ability to drive continuous improvement and automation, applying judgment and initiative to enhance IAM efficiency, access accuracy, and governance maturity while supporting secure customer care operations.

Essential Duties and Responsibilities

IGA Administration

Develop, implement, and maintain IGA frameworks, policies, and access controls.

Manage user lifecycle processes including provisioning, deprovisioning, role changes, and terminations.

Implement and maintain RBAC models and RBAC-based provisioning rules for enterprise and clinical applications, including EMRs.

Optimize IGA configurations and integrations with Okta, SailPoint, EMRs, and enterprise applications.

Continuously improve IAM automation, access accuracy, and governance practices to support secure patient care operations.

Compliance and Security

Ensure IAM compliance with applicable regulations, including HIPAA, SOX, and GDPR.

Design, deploy, and manage access certification campaigns for managers and application owners in collaboration with GRC.

Support audits, access reviews, reporting, and remediation of access risks.

Apply Zero Trust security principles to protect critical systems and sensitive data.

Integration and Collaboration

Integrate IGA platforms with SaaS applications and cloud platforms (AWS, Azure, Google Cloud Platform) using out-of-box connectors and SCIM-enabled integrations.

Partner with application owners to define access requirements and design appropriate RBAC models.

Collaborate cross-functionally with IT, People, EMR, Operations, Finance, and Compliance teams to support onboarding, role changes, and multi-market growth.

Documentation and Training

Maintain clear documentation for IAM processes, access models, integrations, and configurations.

Provide guidance and training to stakeholders on IAM best practices and access governance.

GoHealth Core Values

GoHealth's Core Values, listed below, are essential functions of this position:

Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.

Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right

thing; treats team members, our customers, partners and vendors with dignity,

consideration, open-mindedness and respect.

Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Additional Requirements

Office Environment: Tasks may be conducted within a climate-controlled office setting.

Physical Activity: The role may require the ability to lift, carry, push, or pull materials,

supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.

Travel: Travel may be required, including travel between Company locations and out-oftown destinations as needed, up to 10%.

Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders

to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected

status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request.

This role defines success by achieving essential function outcomes, not by the method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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