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Dynamics 365 CCaaS & Copilot Studio Architect

Remote • Posted 2 hours ago • Updated 34 minutes ago

Full Time

Part Time

Remote

Fitment

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Job Details

Skills

D3.js
Customer Engagement
SANS
Microsoft Technologies
Customer Service
Customer Experience
Artificial Intelligence
Integration Architecture
Data Analysis
Reporting
Application Lifecycle Management
Continuous Integration
Continuous Delivery
IT Management
Customer Relationship Management (CRM)
Solution Architecture
Dynamics
Microsoft Azure
Communication
Oracle Linux

Summary

Title: Dynamics 365 CCaaS & Copilot Studio Architect

Location: GA,,IL,VA, Northern Virginia, NC,PA (Local candidates only)

Dynamics 365 CCaaS Architect designs end-to-end contact center solutions using Microsoft technologies.
Responsible for architecture across Dynamics 365 Customer Service, Omnichannel, and Copilot Studio.
Translates business and customer experience needs into scalable technical designs.
Builds AI-driven solutions like virtual agents and bot-to-agent handoffs.
Defines integration architecture using Azure services for enterprise connectivity.
Designs data, analytics, and reporting with governance and security in mind.
Establishes ALM, CI/CD pipelines, and deployment strategies.
Provides hands-on technical leadership and ensures successful delivery and go-live.
Requires 12+ years of experience in CCaaS, CRM, and solution architecture.
Needs strong expertise in Dynamics 365, Azure, Copilot Studio, and stakeholder communication.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91128170
Position Id: OOJ - 12727-11728-1777390355
Posted 2 hours ago

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