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Manager-Tech Ops Engineering- Digital Workplace

Phoenix, AZ, US • Posted 1 day ago • Updated 10 hours ago

Full Time

On-site

USD $123,000.00 - 215,250.00 per year

Fitment

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Job Details

Skills

Software Engineering
Incident Management
Network Design
Network
Network Security
Backup Administration
Computer Hardware
Policies and Procedures
IT Service Management
Leadership
Coaching
Training And Development
Computer Science
Computer Engineering
Network Protocols
Scripting
Windows PowerShell
Python
IT Asset Management
Reliability Engineering
Financial Services
Management
IT Infrastructure
Servers
System Administration
Network Administration
IT Operations
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform

Summary

Job Description

Manager, Technology Operations Engineering oversees the delivery of technical services and solutions across the business, and coordinates with senior leadership, clients, and other technical teams to drive successful technology service outcomes and implement best practices.

Responsibilities

Provides leadership, guidance, and coaching to applications engineering teams, supporting training and development of best practices
Oversees the incident management process, ensuring timely resolution of issues and minimizing downtime, ensuring solutions meet business requirements, timelines, and quality standards, and align with strategic goals
- Collaborates with stakeholders effectively including senior management, to provide updates on technology operations and
  - Leads the management and maintenance of network infrastructure, monitoring network performance, troubleshooting connectivity issues, and supporting the implementation of network security measures
  - Oversees the implementation of system upgrades, updates, and backups, and ensure the maintenance of hardware and software systems
  - Leads and collaborates with cross-functional teams to complete technology projects and initiatives, contributing to the development of operational policies and procedures, and identifies areas for improvement
ensure alignment with business objectives
Ensures the team follows best practices, industry standards, and company policies for technology operations and technical services, including maintaining secure processes May or may not manage and lead a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
May or may not provide leadership, guidance, and coaching to technology operations teams, supporting training and development of best practices
- May or may not recruit colleagues with relevant experience, and develop, reward, and energize an effective team
  - Collaborates and co-creates effectively with teams in product and the business to align technology operations and service initiatives with broader business objectives

Qualifications

Education and Knowledge

Bachelor's degree in computer science, Computer Engineering, and/or comparable experience
Knowledge of network protocols and technologies
Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

Work Experience

Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services
Experience in system administration, network configuration, and troubleshooting
Experience in technology operations work
Experience in cloud platforms such as AWS, Azure, or Google Cloud

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10283139
Position Id: 11d642d7a2f8f177fdb2c95de607181
Posted 1 day ago

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