Dispute Resolution Administration

3 to 5 years of directly related experience working in the utility industry.

Must have knowledge of the Public Utility Commission Chapter 56, federal, state, and local regulations governing low-income programs.

Must have leadership ability with willingness to lead, take charge, and offer opinions to provide guidance and motivate subordinate employees to apply an effective and efficient customer-service oriented approach to their daily responsibilities.

Must have knowledge of general office practices including but not limited to office administration, budget/accounting principles, procurement procedures, team building and personnel management.

Must have verbal and written communication skills with the ability to effectively interact with all levels of employees, irate customers, and other public agencies/officials in delicate, pressure situations.

Must be proficient in the use of Microsoft Office, PGW Legacy CICS Billing System, Kubra Bill Print System, PGW Interactive website.

Must have problem solving and analytical skills with the ability to develop creative solutions to delicate issues.

Must have organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines.

An Equivalent combination of experience and education may be acceptable in lieu of a degree.