Cynet Systems
Cynet Systems

Desktop Support Specialist

Newport Beach, CA, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Business Operations
  • Cabling
  • Collaboration
  • Computer Hardware
  • Customer Support
  • Database
  • Desktop Management
  • Documentation

Summary

We are looking for Desktop Support Specialist for our client in Newport Beach, CA
Job Title: Desktop Support Specialist
Job Location: Newport Beach, CA
Job Type: Contract
Job Description:
Pay Range: $25hr - $37hr
  • The Desktop Support Specialist is responsible for configuring, supporting, and maintaining desktop and laptop systems within the organization.
  • This role involves installing standard software, managing hardware inventory, troubleshooting technical issues, and supporting users with desktop applications and systems.
  • The position also ensures proper device deployment, security, and compliance with organizational policies while providing technical support to end users.
Responsibilities:
  • Configure new personal computers with standard software and standard PC guidelines.
  • Utilize imaging software to set up new computers.
  • Update hardware records and notify appropriate personnel of changes to the PC inventory database.
  • Utilize available system tools to support desktop operations.
  • Reimage computers that are redeployed within the organization.
  • Ensure that no data from previous users remains on redeployed systems.
  • Inventory incoming equipment and verify accuracy against purchase orders.
  • Report discrepancies in equipment or orders to the supervisor.
  • Build complex desktop and laptop images.
  • Manage the proper disposal of electronic waste according to company policy.
  • Provide customer support for standard desktop applications, including desktop operating systems and office productivity tools.
  • Refer users to available training resources to assist with problem resolution.
  • Troubleshoot and support desktop hardware including computers, monitors, printers, and network devices.
  • Collaborate with information support teams for hardware troubleshooting and installation activities such as cabling and printer setup.
  • Work with vendor technical support teams to resolve hardware-related issues.
  • Configure and provide temporary equipment to users when immediate resolution is not possible.
  • Coordinate with the service desk to facilitate warranty and non-warranty repairs through third-party vendors.
  • Perform incident management processes as required.
  • Perform tasks related to evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion of desktop and laptop technologies.
  • Monitor system output and analyze trends using productivity and desktop management tools to proactively manage the environment.
Experience:
  • One to three years of previous work experience in a technical support position.
  • Experience supporting Mac operating systems including OSX and IOS devices such as iPhone and iPad.
Skills:
  • Ability to handle multiple projects simultaneously with strong organizational skills and minimal supervision.
  • Ability to manage daily problem reports and schedule work requests efficiently to support business operations.
  • Ability to provide direction and support to team members regarding complex technical issues.
Qualification And Education:
  • High School Diploma or GED with a minimum of two years of experience.
  • Valid driver s license required.
  • MCSE certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: CA_DSPE_0306
  • Posted 1 day ago
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