Business Analyst - Project Lead

Daily Duties / Responsibilities:

These positions provide application technology expertise and direction in the

application support/development/implementation of highly complex enterprise-

wide cross functional programs or projects for the Cerner application. May lead

to resolution of highly complex problems. May occasionally work on projects,

engaged in enterprise-wide projects as a team member or as a team leader. Acts

as subject matter expert for multiple areas. Leads a cross functional team to

troubleshoot highly complex hardware, software, and system problems. This

position will be a part of the team responsible for supporting these new solutions

and day-to-day operations of the EHR.

Candidates should be self-motivated, team-oriented, work under limited

supervision, and respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES:

Specific duties and responsibilities will include but are not limited to the following:

• Serve as Cerner Analyst for PowerChart implementation providing system

optimization, testing, and validation.

• Complete Cerner PowerChart build including PowerNote, PowerForm,

PowerPlan, ESH, and Dynamic Docs.

• Provide knowledge and understanding of DCWs, maintenance, and Discern

rules writing for specific Cerner Solution.

• Collaborate with Clinical Analysts on current and future state workflows and

project documentation. Study and learn system capabilities assigned.

• Responsible for delivering or leading the design, development, support,

maintenance deployment of functional applications as well as information

support processes.

• Lead resolution of highly complex issues or requests that need a technical

expert for specific solution sets. Typically involved in problem management

activities which include performing diagnosis, troubleshooting and critical

thinking to solve or fulfill needs of medium and high complexity; utilizing

knowledge management and escalate issues when necessary.

• Always follows appropriate change control process
• Responsible for completing tasks and associated documentation within

committed timeframes and effectively communicate across teams and all

levels of management.

• Lead technical analysis discussions, deliver supporting artifacts and assist with

conducting review sessions for all necessary approvals.

• Develops, maintains and is a reviewer of knowledge management artifacts and

leads transition to operations functions following implementation delivery.

• Receives necessary information and training of applications during the

implementation of new solutions, upgrades, fixes.

• Leads product release management functions which may include developing

test plans, perform test plans, facilitate end user for end user acceptance

testing and may develop application validation scripts for ongoing operations

team.

• Troubleshoots FSI issues, ESI& ESO issues, linkage of new orders to bi-

directional interface.

• Provides guidance and training and problem-solving assistance to other team

members and operational support teams.

• Leads efforts on continuous process improvement activities to ultimately

improve customer satisfaction experience. Work with Information Technology

staff to learn technical functionality and IT Security Standards and practices.

• Work with Program Area System Owners to learn their business functions and

needs.

• Mapping log of current interfaces in use.
• Assist staff in resolving system-related problems.
• Assist with System user account permissions and security.
• Provide and assist with system user training when onboarding new staff as

well as individual training.

• Attend and provide program area support during scheduled EHR events as

needed.

• Create and maintain supporting system and training documentation.
• Maintain SharePoint content associated with system collaboration sites.
• Document and create technical reports by collecting, analyzing, and

summarizing information and trends as well as system effectiveness.

• Monitor and Identify system data quality issues and work to improve data

accuracy.

• Reviews and monitoring usage reports.
• Assist with the system software life cycle process.
• Coordinate and assist with system testing and production validation.
• Work with Program Area and IT to present key information for improvements.
• Maintain system protocols by writing and updating procedures.
• Assist with development of policies and procedures to conform and comply

with agency standard cyber security policy design related to information risk

management, designation of data as to criticality, confidentiality, and

protection. (NIST 800-53, FISMA, SC InfoSec Requirements

procedures, etc.).

The candidates will work closely with the Assigned Section Manager to identify,

prioritize, and schedule workload and implement IT standards and procedures. The

candidates will work closely with customers and subject matter experts for the

configuration, testing, validation, implementation, and support of the EHR. The

candidates will work with customers to define, design, and implement custom reports

within the EHR including but not limited to using Cerner CCL.

This will also include compliance with DPH security policy/procedures as well as

integrating systems, when possible, to streamline staff workflows, user security, and

data correction.

The position will be utilized for 40 hours per week for the duration of this project. The

selected candidate should be able to work flexible hours where it may be necessary

for work to be completed outside traditional business hours.

Module support of the project.

• DPH will require that selected personnel sign the DPH confidential agreement

and/or Business Associate (BA) agreement if applicable. All web services must

be secure.

• DPH will not accept any offers including an up-lift charge. The rate paid per

consultant must not exceed the established maximum rate.

• Follow agency IT Standards, policies, and procedures to include

documentation.

• All source code (compiled and un-compiled) will become the sole property of

the South Carolina Department of Public Health. Any source code, data,

product, or functionality resulting from this SOW or previously

owned/developed by DPH will remain the sole property of DPH and is not to

be incorporated into the core product of any vendor's application. Any

modifications and interfaces developed under said contract will not be used by

the contractor for any independent project of the contractor or published or

publicized by the contractor without written permission of DPH.

Payment Schedule:

All timesheets shall be entered and approved weekly, and invoices will be submitted

and paid monthly. The State will not pay any extra costs (i.e. Travel, employee

benefits, insurance, room and board, etc.) for temporary employees under this

contract.

Required Skills (Rank in order of

Importance):

1. 5+ Years of Experience with IT

Healthcare Systems, Application

Support.

2. 5+ Years of Experience with as an

IT Systems Analyst

3. 5+ Years of Experience with HL7

Language

4. 5+ Years of Experience with FSI-

Foreign Systems Integration

5. 5+ Years of Experience with

Cerner Olympus

6. 5+ Years of Experience with

Compiling Reports

Preferred Skills (Rank in order of

Importance):

1. Cerner CCL query language
2. Cerner HNA User
3. Cerner Bedrock
4. Cerner Remedy
5. Cerner Reference Lab Network

(RLN)

6. Cerner Work Queue Manager

(WQM)

7. Cerner Remote Report

Distribution (RRD)

8. Java Script
9. MS Office (Word, Excel,

PowerPoint, Visio), MS Outlook,

MS SharePoint.

Additional Skills:

1. Knowledge of Information Technology Field, best practices, organization, and

operations.

2. Verbal Communication skills, Written Communication skills, Interpersonal

Skills.

3. Customer service skills, Online training and user support.
4. Flexible and easily adapts to changing priorities.

Required Education: Bachelor's degree or

higher in computer science, information

systems, public health, environmental

science, or five years of related

experience.

Required Certifications:

NONE

Interview Process (who will conduct i/v,

phone or in-person, how many rounds of

i/v s)?

Schedule Interview: How soon can you

schedule an interview (date / times)?

An interview panel will conduct one initial

round of in-person, virtual with camera

on, or phone conference interviews. If no

candidate is selected a second round of

interviews will be conducted. Potential

candidates, not initially selected, will not

be disqualified until an offer is made and

accepted.

After the closing date the top candidates

will be notified of scheduled interview

times.