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Operations Support Associate

Philadelphia, PA, US • Posted 5 days ago • Updated 5 days ago

Full Time

No Travel Required

On-site

$20 - $20/hr

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Communication
Customer Service
Documentation
Hospitality
Insurance
Management
Organized
Regulatory Compliance
Remote Support
Reporting
Retail
Technical Support
Telematics
rental car

Summary

In this role, you’ll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.

The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.

What you''ll do:
Customer Service and Vehicle Processing:

Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
Manage and organize vehicle compliance documents.

Operational Support:

Organize the vehicle lot and coordinate vehicle transportation.
Complete daily rental operations tasks.
Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards and Communication:

Maintain the company’s service standards when interacting with drivers.
Communicate effectively with on-site staff and remote support teams.
Provide clear, concise updates and maintain accurate documentation.

Role specifics and target candidate profile

Ideal candidate profile

Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside

Daily tasks

Customer Service and Vehicle Processing: ● Assist customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return. ● Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. ● Manage vehicle compliance documents. Operational Support: ● Organize the vehicle lot and manage vehicle transportation. ● Conduct daily rental operations tasks. ● Ability to physically handle high amounts of standing and walking. ● Report vehicle issues, program challenges, and bugs to the designated point of contact.

Required skills

Experience: ● 1+ year of experience in an in-person customer service role like retail, technical support or hospitality ● Familiarity with the market area ● Demonstrated ability to provide excellent customer service and resolve problems effectively. ● Strong verbal and written communication skills. ● Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team. ● Valid, unrestricted driver''s license and a satisfactory driving record, and be insurable under insurance policy. ● Ability to follow instructions and work independently.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10511447
Position Id: 8994770
Posted 5 days ago

Contact the job poster

Shreerang Tarte

Recruiter @ JSM Consulting

View Profile

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