IT Operations Manager – Infrastructure
VDart, Inc.
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Job Details
Skills
- IT Operations
- Program Manager
- Project Manager
- Infrastructure
- Datacenter
- Datacentre
- Network
Summary
Role: IT Operations Manager – Infrastructure
Location: - Plant 20, 500 Jamison Rd, East Aurora, NY (5 days Onsite)
Contract
Primary Skill - Program Manager with heavy Infrastructure experience
Programme Manager with very good knowledge in IT Infrastructure domain and experience working in Data Centre environment
Employment Eligibility
• Experience working in manufacturing or plant based IT environments (preferred).
Role Summary
The Service Delivery Manager (SDM) will be responsible for end to end service delivery of IT infrastructure and end user computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction, and continuous improvement, while also actively identifying new business opportunities within the client environment.
Key Responsibilities
Service Delivery & Operations
• Own end to end delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM).
• Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs.
• Lead daily, weekly, and monthly operational governance with on site and offshore teams.
• Ensure ITIL aligned processes are followed and continuously improved.
Skills
• Stakeholder & Client Management
• Technical Oversight (Hands on Leadership)
• Drive Continuous Improvement & Transformation through Automation
• Business Growth & New Opportunities: Actively identify new business opportunities within the client environment.
• People & Vendor Management
• Excellent stakeholder management and executive communication skills.
• Strong leadership, decision making, and escalation management abilities.
• Commercial acumen with the ability to identify and articulate business value.
• Ability to work independently in a fully on site role.
Experience
• 10+ years of overall IT experience.
• 5+ years in a Service Delivery Manager or similar leadership role.
• Experience working with US based clients in an on site capacity.
• Demonstrated success in client engagement, service stabilization, and growth initiatives.
- Dice Id: 10330808
- Position Id: 99689-5195-1785857546
- Posted 9 hours ago
Company Info
VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.
Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.
Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.
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