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L1.5 / L2 Support Engineer – API Gateway, SiteMinder & Auth0

Malvern, PA, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

6 Months

No Travel Required

On-site

Depends on Experience

Galaxy i Technologies, Inc.

Fitment

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Job Details

Skills

("Support Engineer" OR "L2 Support" OR "Production Support") AND ("SiteMinder" OR "Siteminder" OR "CA SiteMinder") AND ("API Gateway" OR "Layer7") AND ("Auth0") AND ("Splunk")

Summary

L1.5 / L2 Support Engineer – API Gateway, SiteMinder & Auth0

Contract

Malvern, PA

Job Description:

Role Name - L1.5 / L2 Support Engineer – API Gateway, SiteMinder & Auth0
Monitor and support CA API Gateway, SiteMinder, and Auth0 environments to ensure high availability and secure authentication services.
•Perform initial troubleshooting and incident resolution for authentication, SSO, MFA, and API access-related issues.
•Analyze logs and alerts using Splunk and monitoring tools to identify and resolve production issues.
•Support OAuth 2.0, OpenID Connect (OIDC), SAML, and JWT authentication flows and integrations.
•Handle user access, policy validation, certificate renewals, and configuration checks across IAM platforms.
•Coordinate with L3/Engineering teams for complex issues and perform incident tracking, escalation, and RCA documentation.
•Ensure adherence to security, compliance, and operational procedures while providing 24x7 production support.

Skills: EIS : Product Support - Product Engineering
Experience Required: 6-8

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10374872
Position Id: 36811-43206-1790271052
Posted 1 day ago

Company Info

About Galaxy i Technologies, Inc.

Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction. Galaxy i Technologies is an information technology firm offering IT Consulting, Staff Augmentation, Software Development & Training and E-commerce Development. We help our Clients to implement these solutions through a variety of skilled consulting services like Application management, Implementation and Infrastructure management.

Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.

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