Internal Program Communication Manager (ERP / OCM / Change Management)

Job Title: Internal Program Communication Manager (ERP / OCM / Change Management)

Location: Williamsville, NY, USA (Onsite)

Job Type: Contract

Job Summary

We are seeking an experienced Internal Program Communication Manager to support large-scale ERP and business transformation programs. This role will focus on organizational change management (OCM), internal communications strategy, and stakeholder engagement to drive adoption and program success.

You will work closely with Global Business Process teams, Project Managers, and business leaders to design and execute communication plans that enable digital transformation initiatives.

Key Responsibilities

• Develop and execute communication strategies and plans aligned with OCM methodologies
• Manage end-to-end internal communications for ERP and transformation programs
• Create high-quality content including:
• Program updates
• Newsletters
• Executive presentations
• Video scripts
• Change communications
• Assess communication needs and define appropriate channels (Email, Teams, Yammer, Digital Signage, etc.)
• Monitor and measure communication effectiveness, ROI, and engagement metrics
• Identify risks/issues related to communication and provide proactive mitigation strategies
• Partner with Marketing and Corporate Communications for executive-level messaging
• Ensure alignment with PMO standards, timelines, scope, and budget
• Act as a Change Champion, supporting adoption and stakeholder alignment
• Collaborate with cross-functional teams and SMEs across Finance, Operations, Supply Chain, and Sales

Required Skills & Experience

• 3 5 years of experience in Internal Communications / Change Management
• Strong experience supporting ERP transformations (SAP, Oracle, or similar)
• Hands-on experience with Organizational Change Management (OCM) frameworks
• Proven ability to create communication deliverables for digital transformation initiatives
• Excellent writing, storytelling, and content development skills
• Experience with communication tools (Microsoft Teams, Yammer, SharePoint, etc.)
• Strong stakeholder management and collaboration skills
• Ability to work independently with distributed teams and SMEs

Preferred Qualifications

• Experience designing and delivering training or instructional content
• Exposure to business processes (Finance, Accounting, Supply Chain, Operations, Sales)
• Strong project management skills
• Experience working with PMO frameworks and structured delivery models

Education

• Bachelor s Degree in Communications, Business, or related field
• Equivalent combination of education and experience will be considered