Technical Analyst

Description
Our client is looking for a skilled Technical Analyst II to join their team. This individual will work in the great Lake Placid, NY area. This is a hybrid opportunity. All applicants, if interested, must be comfortable working partially on site.
This individual will serve as an elevated Tier 2 escalation resource and trusted technical authority for complex IT issues on site and virtually. This person will take ownership of escalated incidents, performing deep-dive troubleshooting and root-cause analysis.
Support onsite core network services under guidance of network engineers, including:

• TCP/IP
• VPN access
• Wired and wireless connectivity
• Name resolution and related infrastructure components

Administer, support, and troubleshoot enterprise printing environments, including:

• Network printers
• Printer queues, drivers, and permissions
• Print server and print-related connectivity issues

Provide advanced support for:

• Windows and macOS operating systems
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory and Azure AD
• Exchange and identity/access management services

Additional Responsibilities:

• Configure, deploy, and support Android and iOS devices via MDM
• Collaborate with Infrastructure, Cyber Security, Senior Service Desk staff, and vendors
• Deliver white-glove customer service as a professional IT ambassador
• Participate in ITIL-aligned processes and service improvement initiatives
• Document complex solutions and known issues in the knowledge base
• Mentor junior analysts and contribute to service desk maturity
• Participate in phone queue and perform other duties as assigned

Skills
Technical support, End User support, Help desk support, Desktop support, Technical troubleshooting, Windows OS, Mac OS, Active directory, network administration, printer support, hardware support, software support.
Additional Skills & Preferred Qualifications
3-5 years of professional IT Service Desk, Technical Support, or Help Desk experience is preferred.
Demonstrated Tier 2 troubleshooting and escalation ownership in an enterprise environment
Desired hands-on experience supporting:

• Windows and macOS
• iOS and Android devices
• Microsoft 365 services
• Working knowledge of network infrastructure and networking concepts (TCP/IP, VPN, wired/wireless networking)
• Experience administering and troubleshooting enterprise printing environments
• Proven ability to work independently with minimal supervision
• Strong communication skills with both technical and non-technical audiences

Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lake Placid, NY.
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lake Placid,NY.
Application Deadline
This position is anticipated to close on May 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.