Business Analyst

Role: Business Analyst
Location: New York, NY - Hybrid

Let's create our future together at The AES Group!

About The AES Group

The AES Group is a premier technology staffing and services company that has been bringing businesses and talent together for over 20 years to deliver innovative technology solutions that create meaningful impact. AES helps enterprises, including Fortune 500 organizations, engage customers, empower employees, and transform operations through cloud, data, AI, and emerging technologies.

• Opportunity to support cutting-edge publishing titles and distribution channels

• Leadership scope: manage BA workload, timelines, escalations, and delivery quality

• High visibility role partnering with business stakeholders and technical teams

This position is responsible for maintaining strong communication across the project team and stakeholders, ensuring requirements are captured clearly, delivery processes are followed consistently, and issues are triaged and resolved efficiently. You'll lead the BA function day-to-day-assigning work, tracking deliverables against agreed timelines, and coaching team members to improve analysis quality and execution.

Responsibilities:

• Handles day-to-day management of the business analysts and their associated tasks. Will handle core and contingency assignment while tracking deliverables through created, agreed and managed timelines.
• Need to have strong sense of urgency, superior organizational skills and ability to successfully interface with clients.
• Ensures methodologies, delivery processes, and implementation management processes are followed
• Balance business and technology issues as well as communicate appropriately with both technology and business.
• Conduct analysis of business issues and challenges. Triage incoming issues and assign to staff and track progress, assist with escalations.
• Identify Business Analyst strengths and weaknesses and suggest areas of improvement.
• Recommend solutions to improve business decision-making with a focus on the core systems, technology strategies and standards.
• Facilitate group meetings such as workshops and training.
• Work with end-users to define and execute test scenarios and ensure appropriate end user training.
• Perform analysis of requests for system development/maintenance and determine the most effective approach.
• Work closely with the development team, develop project and program documentation and specifications including Functional and Technical Requirements documentation.

Qualifications

• 7 years experience as a Business Analyst.
• 3+ years staff management experience.
• Superior written and verbal communication
• Prior Bonaire Revport experience (or FiServ Advantage, Quartal Fee Manager, Redi2 Revenue Manager) a plus.