ServiceNow - Business Process Consultant Intermediate

Job Title: ServiceNow - Business Process Consultant Intermediate

Location: Remote

Type: Contract

Key Responsibilities:

• Business Process Consulting
• Lead functional discovery sessions and process workshops define client-specific business process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Create dynamic collateral including process workflows, workshop presentations, and training materials.
• Partner with IT leaders and process owners drive organizational readiness and solution adoption.
• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
• Develop and maintain end-to-end process flows and gap analyses support solution design.
• Prepare and execute test plans, facilitate UAT, and support go-live activities.
• Lead client training sessions and create user-friendly job aids support platform adoption.

Key Competency - Software Asset Management (SAM)

• Expertise and ability advise and consult on entire lifecycle of an organization's software applications, from acquisition retirement, ensuring license compliance, optimizing usage, and reducing costs.
• Experience consulting on SAM modules and tools including ServiceNow SAM and Publisher, Experience implementing tracking solutions for vendor contracts, auditing software usage, and implementing governance policies.
• Entitlement and contract onboarding: Normalize the portfolio focus on key vendors - Onboard and manage software entitlements and contracts within the platform. This includes ingesting and maintaining accurate underlying data for entitlement ensure in-tool proactive informed risk and remediation management.
• Tool-based compliance: Maximize technology capabilities automate software asset compliance checks. This includes detecting unauthorized installations, ensuring license obligations are met, and identifying opportunities for optimization and cost savings

Specialist knowledge the following SAM Concepts:

• Vendor audit behavior and pressure tactics
• Non-contractual license optimization opportunities
• Strategic true-up planning preempt audit risks
• Tailored entitlement modeling beyond standard contractual terms
• Enrolled and active in usage auditing

Specialist knowledge of the following software licensing models:

• Red Hat
• IBM
• Oracle
• Citrix
• Cisco
• Dassault
• Autodesk
• VMWare
• Adobe
• Client Engagement & Delivery Support
• Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
• Facilitate stakeholder demos and provide solution-focused support improve process efficiency.
• Collaborate with project leadership ensure alignment between business goals and technical solutions.

Basic Qualifications:

• 7+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules (ITSM, SAM Required).
• 7+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
• Proven ability lead client workshops and translate business needs in actionable solutions.
• Strong understanding of Agile methodologies and experience supporting Scrum teams.
• Certifications: CSA, and CIS SAM (Required)
• Degree: Bachelor's in computer science or equivalent work experience
• Excellent communication, facilitation, and documentation skills.