Tier 2 Support Analyst

RESPONSIBILITIES:
Kforce's client, a well-established professional services organization is seeking a Tier 2 Support Analyst in Saint Louis, MO to provide advanced onsite technical support for end users in a fast-paced environment. This role serves as an escalation point for technical issues, delivers hands-on troubleshooting, supports technology deployments, and helps ensure the reliable operation of employee devices and collaboration tools.

Responsibilities:
* Provide Tier 2 technical support for hardware, software, networking, printing, account access, and mobile device issues
* Troubleshoot and resolve complex workstation, application, and connectivity problems
* Support device deployments, upgrades, equipment replacements, and office relocations
* Assist with workstation imaging, configuration, patching, and peripheral setup
* Support conference room technology, video meetings, collaboration platforms, and audiovisual equipment
* Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and productivity applications
* Coordinate with infrastructure, engineering, and application support teams on escalated issues
* Track incidents through an IT service management platform and maintain accurate documentation

REQUIREMENTS:
* 5+ years of hands-on deskside, field support, or end-user support experience
* Experience supporting conferencing and collaboration technologies
* Strong knowledge of Windows 10/11, Microsoft 365, Teams, OneDrive, and related technologies
* Understanding of networking concepts including VPNs, Wi-Fi, DNS, and IP addressing
* Familiarity with IT service management practices such as incident, problem, and change management
* Excellent customer service, communication, and problem-solving skills
* Ability to manage multiple priorities while maintaining attention to detail
* Associate degree in Information Technology or related field preferred
* Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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