Principal UX Design Leader- Healthcare / Pharma

Principal Experience Designer

Location: San Francisco, CA
Working Model: On-site (three days onsite, two remote)
Experience Required: 10+ Years
Positions: 1

Role Overview

The Principal Experience Designer will drive strategy and delivery within the Customer Experience (CX) Suite. This individual will be responsible for ensuring UX/UI and CX design strategies accelerate the organization’s progress toward delivering exceptional customer experiences and measurable business impact. This role serves as a key individual contributor and subject matter expert in applying UX/UI design expertise to digital product development, while mentoring junior designers and influencing enterprise stakeholders.

Key Responsibilities

• Shape a digital-forward Experience Design vision and standards aligned to business strategy and industry trends.
• Partner with Senior Director and Director, Experience Design to align enterprise stakeholder priorities, technical capabilities, and process improvements.
• Drive innovation workstreams and experimentation within a product-oriented model.
• Define target users in collaboration with Analytics partners; deeply interpret user research insights.
• Prioritize features and set clear performance objectives balancing business goals with exceptional user experience.
• Own strategic product initiatives including roadmap, execution milestones, and measurable adoption outcomes.
• Evangelize the value of UX/UI and CX Design to senior leaders and cross-functional stakeholders.
• Drive stakeholder alignment and resolve conflicts to advance product roadmaps.
• Collaborate with UX/UI Analysts and technical teams to ensure business value and technical feasibility.
• Partner with Product Owners and Executive Director – Customer Experience Suite Lead to align roadmaps.
• Support global product collaboration for shared learnings and efficiencies.
• Define business cases and support budget/funding needs.
• Define business requirements related to product usage and system health.
• Ensure compliance with all regulatory, legal, and governance standards.

People Leadership

• Mentor and coach junior Experience Design team members.
• Foster a culture of collaboration, innovation, and accountability.
• Cultivate high standards of design craft and quality.

Minimum Qualifications

• Bachelor’s degree in business, technology, marketing, science, operations, or related field.
• 10+ years total experience.
• 7+ years in UX, Product Design, or Experience Design.
• Proven ownership of full product lifecycle (vision → roadmap → execution → impact measurement).
• Strong cross-functional stakeholder alignment skills.
• Experience mentoring designers.
• Excellent communication and executive influence skills.
• Experience working in Agile environments.
• Experience collaborating with Legal, Compliance, and Privacy teams.
• Strong problem-solving and strategic thinking ability.
• Ability to operate in ambiguity and evolving environments.

Preferred Qualifications

• Advanced degree (MBA or related).
• Experience in healthcare, pharmaceutical, or highly regulated industries.
• Experience managing complex, enterprise-scale initiatives.
• Advanced knowledge of workflow tools, automation systems, and compliance frameworks.
• Experience building and managing design systems.