Enterprise IT Digital Workplace Director

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Enterprise IT Digital Workplace Director is a strategic leader responsible for shaping the vision, design, and delivery of associate-focused services at Jack Henry. This role oversees the development, optimization, and day-to-day management of the Digital Workplace, ensuring the organization leverages best in class practices supported by modern, scalable processes and tools. The Director will guide a high-performing team, drive continuous improvement, and champion an exceptional associate experience across the enterprise.

This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. Must be able to travel up to 20% for key events, meetings, trainings or conferences.

What you'll be responsible for:

Directs a comprehensive product/service strategy from product/service conception and definition through end of life.
Directs those involved in the design, modification, and evaluation of all phases of a specific product/ service or group of products and services from product/ service definition and planning through implementation and release. Functions as a central resource with design, development, quality assurance, marketing and implementation as the product/service move through their lifecycle.
Creates and maintains the strategic vision and roadmap for services within scope of responsibility.
Responsible for leading Service Desk, On-site support, and Desktop Engineering.
Ensures overall operation and quality of service, and service continuity.
Formulates and executes long-term plans for cost/profit control.
Promotes use of new technologies and industry-leading trends.
Provides direction, control and mentoring for Technical Product Managers under direction.
Completes people management functions including goal setting, performance appraisals, P&L management, budgeting, etc.
May oversee Project Management Office (PMO) activities.
Provides transparency into operations.
Ensuring that the team performance is in alignment with leadership expectations. Effectively managing to defined metrics and KPI's
Performs other duties as assigned.
May perform other job duties as assigned.

What you'll need to have:

Minimum of 10 years of experience in IT Operations.
Minimum of 5 years of experience leading cross functional teams.
Experience leading customer service teams.
Experience with organizational change management.

What would be nice for you to have:

Bachelor's degree
Able to direct the control, design, modification and planning of software products.
Able to create and implement product strategies that meet the needs of applicable industry.
Demonstrated people leadership skills.
Able to lead and manage a professional team comprised of Technical Product Managers.
Superior knowledge of the financial industry as it relates to the product.
Superior knowledge of development and design for products in the financial industry.
Superior project management knowledge and abilities.
Superior knowledge of research procedures concerning development of new technologies.
Superior written and verbal communication skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.