Technical Writer Project Specialist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

In this role, you will deliver training courses that are part of a defined curriculum to support a hyper-scale, global data center organization which utilizes Open Compute Platform hardware. The Technical Trainer/Writer assesses the training needs of our Employees and then develops the training curriculum that provides users with the necessary product (hardware and software) training in order to function well in their jobs. The Technical Trainer/Writer will be responsible for creating documentation to assist the team with communication, training, projects, organization, processes and procedures, and will also be expected to help with the creation of the Certification Exams, aimed at driving consistent adherence to processes across a geographically diverse organization.

How You Will Make a Difference:
Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements
Write concise documentation including but not limited to the following: knowledge base processes, best practices, communications, and presentations
Create and maintain internal site content for organization, content accuracy, and brand
Maintain library for communications team's document control, team collaboration, and external socialization
Write and simplify processes and procedures into understandable language, workflows, and instructions
Participate in all aspects of documentation development from project planning through project release, including but not limited to developing, writing, editing, and publishing the content
Look for operational efficiencies while documenting content and communicate areas of improvement within process to SMEs and managers
Work collaboratively with various teams and disciplines to develop documentation that satisfies its intended purpose, within schedule and budget limitations
Lead or assist with retention, file naming, and file storage initiatives
Understand and apply context towards different content types, tailor content to best fit the audience, and apply critical thinking to ensure that content meets standards
Maintain working knowledge of other industry-standard platforms
Create internal forms to collect information and kick-off internal tracking process for new project requests
Deliver a defined technical training curriculum in an in-person and/or virtual classroom environment
Work with the Management team and other cross-functional groups to build quality training courses
Planning of training logistics and communication templates for large technical rollouts
Work with the Operations Managers and Development Teams to understand the training needs of their community
Onboard, train, and collaborate with contract IT Trainers and other technology vendors
Collaborate with the Training Program Manager to plan, build, update the training curriculum and Certifications exams
Build course materials such as slide decks, lab handouts, lecture manuals, assessments, and reference guides
Support development of digital content such as videos, interactive content, etc., for a Learning Management system
Provide feedback to the technical publications team on how to improve the training courses, certifications, and digital content
This is an onsite Position in Pleasanton, CA

What You Will Need to Succeed:
Bachelor's degree required
Minimum 5+ years of experience as a Content or Technical Specialist
Minimum 3+ years of experience in Learning and Development
Proficient in Google Suite of tools (Google docs, Goolge Sheets, etc.)
Proficient in AI Tools and utilizing them in the daily business operations
Creative / Graphic Design experience
Editorial, copywriting, and/or analytics experience
Effective communication, presentation, interpersonal, multi-tasking, and writing skills are required
Ability to effectively collaborate and influence across multiple teams and stakeholders
Should have a customer service mindset, be highly motivated, and a team player
Ability to work independently and prioritize job responsibilities
Relevant experience in computer sciences preferred

#LI-MM1

Compensation

Estimated Pay Range: $35.00 - $46.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.