Technical Program Manager- Fulltime

Location- Irving, TX & Jacksonville, FL- Onsite

Fulltime role

TPM Position - Description

Position Overview:

The Application Support Technical Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's Fraud projects and initiatives.
• Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of work
• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics
• Guide stakeholders and engineering teams in making informed trade-off decisions, considering business objectives, technical platform strategy, customer experience, and maintainability.
• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of application support.
• Aptitude for analyzing complex problems, developing practical solutions, and making timely decisions.
• Skilled in identifying, assessing, and mitigating potential project risks to minimize their impact.

Description

• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower-level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8+ years’ experience project management experience within an application support environment
• Track record for managing large scale technology programs using Agile and Hybrid methodology
• Experience with Jira, Confluence, MS Project, and/or similar project management tools
• In depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.
• Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation. Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills Service-oriented attitude and ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Excellent verbal and written communication skills to articulate project goals, progress, challenges, and outcomes clearly and concisely to diverse audiences.
• Capacity to influence decision-making and negotiate solutions that balance stakeholder needs with project objectives.
• Ability to use AI for day-to-day program management work.
• PMP, CSM, ACP certifications are a plus

Education

• Bachelors/University Degree, Master’s degree preferred

Other Relevant Skills

Delivery Management, Project Management, Stakeholder Management