Fraud Specialist

At least 1 year relevant experience required.

Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices.

Requirements:
Must have excellent conversational skills.
One year experience in fraud, customer service or a call center environment.
One year experience operating a computer in a Windows based environment.
Experience navigating multiple computer screens and programs while interacting with customers on the phone.
High School diploma or equivalent.