Field Engineer 3/IT Support Technician - W2 Only

Position: Field Engineer 3/IT Support Technician W2 Only

Location: Oklahoma City, OK

Driving: Weekly Mileage: 250-350 per week, may service whole state of OK, min areas are Oklahoma city, Lawton, Tulsa but may have to drive up to 3 hours (All mileage during the day to work locations are reimbursed per the standard. Candidates are NOT paid to drive to and from work.)

Required Skills

• Computer Hardware Repair Field experience.
• Motherboards replacement.
• LCD s replacement
• Experience diagnosing Dell laptops and PC s
• A+ Certified
• Minimum 2 Years of Deskside Support Experience required

Job Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities:

• As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Call Management system using Company provide phone.
• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Qualifications:

• Must have his/her OWN RELIABLE CAR and CAR INSURANCE
• Dell certifications are required once an offer is extended and prior to candidate starting work.
• Hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.