UX & Change Management Lead Persona Journeys & Adoption
Fourth Technologies, Inc.
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Job Details
Skills
- UX
- Change Management
- OCM
Summary
We are looking for a highly collaborative and human-centered professional to lead adoption and change management initiatives for a large-scale Enterprise Service Management (ESM) transformation.
In this role, you will help drive user adoption of a unified ESM platform by transforming complex operational decisions into intuitive employee experiences and impactful organizational change strategies.
Key Responsibilities:
Develop persona profiles for Leaders, Fulfiller Agents, and End Users
Create service journey maps using Figma and Miro
Gather and synthesize stakeholder pain points into actionable UX insights
Partner with leadership teams to create executive summaries, communication plans, and change enablement materials
Ensure process designs align seamlessly with Employee Center / Portal experiences
Drive alignment across siloed teams through empathetic communication and enterprise-wide vision
Required Experience:
Human-Centered Design (HCD)
Organizational Change Management (OCM)
Journey Mapping & Persona Development
Figma / Miro expertise
Enterprise Service Management transformation experience preferred
Strong stakeholder engagement and communication skills
- Dice Id: fortek
- Position Id: 8972971
- Posted 3 hours ago
Company Info
About Fourth Technologies, Inc.
For over two decades, Fourth Technologies has been engaged in the IT, Engineering and IT Management business sectors delivering innovative services and solutions for clients in the Commercial, Industrial and Federal workplace. Our clients range from small to medium business to Fortune 1000 companies with diverse needs, goals and objectives. Fortek meets these specialized demands through a variety of cost effective delivery systems including: “Contract Staffing”, “Permanent Hire”, “Fixed –Price”, “Project Based” contracts on a “time and material” basis and a combination of flexible Offshore with Onsite provisions and alternatives. Fortek is able to reduce “the total cost of ownership” of IT resources, increase project velocity and add significant value to the customer’s operational teams while decreasing staffing and or project overhead.
Fourth Technologies (Fortek) possesses the unparalleled experience and resources to offer our customers a quantifiable “competitive edge” to go the distance and ultimately succeed in today’s dynamic marketplace.
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