Desktop Support Technician

Job at a Glance

Title: Desktop Support Technician
Location: 26 Century Blvd Suite ST610 Nashville, TN 37214, US
Contract: W2 only, 6 month contract with potential for extension or conversion to full time with either the client or CEI
Pay: $30/hour + optional medical, dental, vision, 401(k) match

Overview

Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.

Key Responsibilities

• 55% Monitors/updates dispatch system and works incoming tickets as assigned.
• Provides troubleshooting, technical support and development of end-user guidelines.
• Configures, installs, monitors, and maintains IT users’ workstation software and hardware.
• Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
• Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time.
• Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Required Skills

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users.
• Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements.
• Familiarity with computer and workstation equipment
• Required Work Experience: 2 years of technical operations support experience.
• Required Licenses and Certificates: A+ Certification

Required Education

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

Preferred Skills

• Able to assist in the support and maintenance of the overall infrastructure.
• Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
• Routine transporting of items up to 30 lbs.
• Transporting items up to 70lbs on occasion.
• ServiceNow

Why Should I Apply?

Join a fast-paced workstation support environment with hands-on troubleshooting, imaging, and end-user guidance responsibilities. Apply to contribute to reliable, secure, and well-documented desktop operations for the client.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.

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