Title: Production Support Analyst / SRE
Location: South Jordan, UT (Hybrid)
Duration: Contract
Pay range: $50-$52
Position Summary:
The Production Support Analyst / (SRE) role is a hybrid position based in South Jordan, UT focused on maintaining the stability and performance of critical production systems. It combines hands-on production support with reliability engineering, requiring the candidate to manage live incidents while contributing to automation and system improvements.
The role involves close collaboration with development teams and business stakeholders to troubleshoot issues, manage incidents, and ensure smooth system operations. Strong expertise in Linux/Unix environments, Sybase(database) OS-level debugging, and production support is essential, along with experience in scripting (Python) to automate repetitive tasks. Familiarity with ITIL principles, ticketing systems like ServiceNow, and effective communication skills are critical for success.
Day-to-day responsibilities are primarily focused on L2/L3 production support, including monitoring systems, handling alerts, debugging failures, and resolving outages for internal trading applications. The role also emphasizes proactive reliability improvements through automation, requiring a balance of operational support and continuous enhancement in a fast-paced, on-call-driven environment.
Key Responsibilities:
Must:
- Strategic mindset with specific focus on tooling, automation, and efficiency
- Able to troubleshoot, problem solver, analytical
- Strong troubleshooting exp
- Proficiency with Linux
- Proficiency with Databases: Sybase (most important) & General knowledge Postgres
- Strong scripting skills: Python (Most Important) -- shell or Linux
- Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
- Excellent spoken and written English communication skills.
- Bachelor’s degree in Computer Science or related field from an accredited college or university.
- Don’t need to know how to code, but should be able to read Java Script
- Soft Skill:
- Proactive Mindset
- Don''t wait for something to break, get ahead of it
- Curiosity
- Communication Skills (written & Verbal)
Plus:- Lead Experience
- Splunk Experience
- Grafana Experience
- If they come from a Risk or Margin background that is a HUGE plus
Day to Day:- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution.
- Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
- Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
- Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
- Ensure team knowledge is current and forward-looking.
- Respond to regulatory and compliance issues with urgency.
- Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
- Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
- Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
- Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity:
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment:
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations:
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
#RTA #LI-DT1
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