Customer Service Representative

Remote • Posted 12 hours ago • Updated 12 hours ago
Full Time
No Travel Required
Remote
$15 - $20/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Support
  • Customer Service
  • Help Desk

Summary

  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91070973
  • Position Id: 9030308
  • Posted 12 hours ago
Contact the job poster
AI

Abeer Islam

Recruiter @ Makpar Corporation
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