Role: Onboarding Specialist
Location: Remote
Must Have: Dealership Management system experience.
System Implementation, Enablement & Dealer Support Specialist
Implementation Oversight & Issue Resolution
Lead end-to-end system deployment and technical onboarding, integrating platforms such as finance, inventory, CRM, and related dealership systems to align with operational and business needs.
Proactively diagnose, triage, and resolve technical or process-related issues, escalating as needed and coordinating cross-functional teams to ensure timely resolution.
Training, Adoption & User Support
Develop and facilitate interactive training programs (on-site and virtual) to drive effective adoption of new tools, workflows, and best practices across dealership teams.
Deliver hands-on onboarding support, assisting users with diverse technical skill levels to build confidence and achieve proficiency with newly implemented systems.
Documentation & Process Optimization
Create and maintain comprehensive implementation documentation, including configurations, deployment notes, user feedback, and post-launch learnings to support continuous improvement initiatives.
Analyze deployment outcomes and user input to recommend process enhancements and system optimizations.
Required Qualifications
Demonstrated experience in software implementation, system integrations, digital enablement, or technical client support (preferred).
Prior exposure to automotive dealership environments is a strong advantage.
Working knowledge of retail sales operations, dealership workflows, and core IT systems.
Strong communication, organizational, and analytical problem-solving skills.
Willingness to travel nationwide to dealership locations to provide on-site implementation and support.
Previous team leadership or project coordination experience is a plus.
Skills & Core Competencies
Proven ability to manage multiple projects simultaneously while maintaining delivery timelines.
Strong technical aptitude with a hands-on, solution-oriented approach to troubleshooting hardware and software issues.
Customer-centric mindset with the ability to adapt training and support styles to users with varying levels of digital literacy.
Collaborative team contributor with a continuous improvement and learning mindset.
Comfortable working with new and evolving technologies in fast-paced implementation environments.
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