Infrastructure Manager

Your Next Career Move Starts Here!

The Role: Infrastructure Manager

Location: Cincinnati, OH

Type: Permanent, full time

What You ll Do:

The Infrastructure Manager s role is to plan, organize, and manage infrastructure staff to ensure the stable and secure operation of the organization s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, and data communications. This role directs and coordinates network and data information systems and staff. The Infrastructure Manager is also responsible for staffing, capacity planning, performance analysis, and developing proactive resolution plans. The Infrastructure Manager is the subject manager expert in all things technology. This is a hands-on position whereby the infrastructure manager will be responsible for managing the team but also being a team contributor as well.

Responsibilities

• Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to user expectations.
• Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations
• Develop and assign project tasks to team members and serve as a team lead to challenge, motivate, and evaluate team member progress. Monitor project status and results against budget and schedule
• Assist in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision
• Remains current with developments in the field of technology and management and evaluates feasibility of incorporating newest solutions into IT projects, workflows, processes, and procedures. Utilizes sources including technical publications, industry networking, vendor communications, conferences and user groups. Advises, counsels, and educates stakeholders on the competitive and/or financial impact of options
• Performs analysis of network needs and contributes to design of network architecture, integration and installation
• Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring
• Coordinates with other departments to understand and meet their requirements
• Evaluates network hardware and software requirements and capabilities and makes recommendations
• Checks systems to optimize performance and to initiate recovery action after system failures
• Establishes budgetary requirements for equipment replacement
• Establishes and controls systems access and security
• Plan for business continuity/disaster recovery and coordinate testing with employees
• Manage procurement of IT assets
• Plan and conduct performance reviews for direct reports
• Train, coach, and mentor team members
• Oversee the development, implementation and administration of staff training procedures and policies
• Oversee development and communication of all systems documentation
• Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)

Required Qualifications:

• Participation in a 4-week on-call rotation is required
• Bachelor s degree or equivalent combination of education and experience is required
• Requires five or more years of related technical and managerial experience
• Extensive infrastructure and application support experience using any ITIL based ticketing and incident management systems
• 3+ years experience in implementing and supporting VMware vSphere environments
• 5+ years experience implementing and supporting Microsoft Windows Server environments
• 2+ years' experience supporting VMware Horizon virtual desktop environments
• 3+ years experience in implementing and supporting storage area networks
• Microsoft Exchange administrative experience preferred
• F5 Big-IP administrative experience preferred
• Demonstrated progressive experience in the management of a technical support team
• Ability to motivate and direct staff members
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Good written, oral, and interpersonal communication skills
• Ability to present ideas in business-friendly and user-friendly language
• Willing and able to be on call for support escalations
• Willing and able to be in pager rotation with the rest of the infrastructure staff

Why Golden Technology?

Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.

Here s what sets us apart:

• Family-first culture that values balance and support.

• Career development through mentorship, opportunities, and investment in our people.

• Community impact by dedicating time, talent, and resources to the places we live and work.

What s In It for You

• Exciting opportunities with innovative companies.

• Guidance from a recruiting team with decades of experience.

• A professional, supportive culture built on trust and collaboration.

Ready to take the next step?
Apply today and let s build your brighter future together.