Process Writer Intern- CX

Put your passion to work and grow your career by learning from healthcare innovators and mentors. By joining our team, you'll work with industry pioneers who do incredible things to move healthcare forward. From day one, you'll work on exciting projects that make a meaningful impact on people's lives. You'll also have incredible opportunities to learn and develop your skills by joining a collaborative team that celebrates and embraces our differences. We have comprehensive leadership and technical development academies to help build your skills and fulfill your career aspirations.

Summary

As a Process Writer Intern- CX, you'll help our team capture how work gets done so we can make it clearer, faster, and better. You'll get hands?on experience documenting business processes, creating workflows, and supporting real improvement projects in a healthcare technology environment. This role is perfect for students interested in process improvement, operations, or business analysis.

Your role in our mission

• Observe and document current?state business processes by shadowing SMEs and asking clarifying questions.
• Assist in developing and maintaining Standard Operating Procedures (SOPs), Desktop Level Procedures (DLPs), and other process documentation.
• Create and update process maps, swimlane diagrams, and workflow visuals using tools such as Microsoft Visio.
• Support Lean Six Sigma Green Belt and Black Belt projects through data gathering, time studies, and workflow analysis.
• Contribute to process review sessions, workshops, and cross?functional meetings to identify opportunities for clarity and improvement.
• Perform basic quality reviews to ensure documentation is accurate, complete, and aligned with internal standards.

What we're looking for

• Students are currently pursuing a bachelor's degree in STEM, healthcare, business, or a related discipline.
• Exposure to or interest in process documentation, technical/business writing, or process improvement methodologies.
• Familiarity with workflow or diagramming tools (e.g., Microsoft Visio) is a plus.
• Strong attention to detail, organizational skills, and the ability to break down complex information clearly.
• Comfort interacting with multiple stakeholders and asking questions to ensure accuracy.
• Curiosity, professionalism, and a desire to learn within a collaborative team environment.

What you should expect in this role

• Paid Summer Internship - $20.00 per hour. Timeline: May 19, 2026 - August 7, 2026 (12-week program, 40 hours per week).
• Hybrid opportunity in Dallas, TX or El Paso, TX - Candidate must reside in the target areas and vicinity (30 miles around).
• The deadline to submit applications for this posting is 3/31/2026.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Photo will be taken for verification in all steps of the recruitment process.

#LI-FB1 #LI-JN1

The pay range for this position is $31,200.00 - $37,450.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.