Job#: 3045651 Job Description: Senior Production Support Engineer
Location: Plano, Texas (Hybrid)
Role Overview
We are seeking a Senior Production Support Engineer to manage the day-to-day operations of our technology platform. This role involves running and maintaining Workday HCM and other integrated modules, identifying and resolving production issues, and ensuring the stability and performance of critical systems. The ideal candidate will have extensive experience in production support, a strong understanding of Workday, and the ability to collaborate with various technical and business teams.
Key Responsibilities
- Provide production support for Workday modules, including HCM, Payroll, Benefits, Talent Acquisition, Security, and VNDLY.
- Manage and troubleshoot Workday Studio, EIBs, web services, and APIs.
- Identify production failures, create incident tickets, and communicate with development and business operations teams.
- Perform analysis, research, and resolution of escalations using advanced query and programming skills.
- Configure and update Workday business processes based on organizational changes and compliance requirements.
- Administer Workday security, including user access control and role-based security assignments.
- Assist in the testing and deployment of Workday updates, ensuring minimal disruption to business operations.
- Collaborate with HR, finance teams, vendors, and internal support teams to address functional and technical issues.
Required Qualifications
Experience: 7+ years of IT experience in production support.
Technical Skills:- Experience with Workday HCM modules (Core HR, Payroll, Benefits, Talent Management) and configuration.
- Basic knowledge of database concepts and SQL queries.
- Familiarity with ticketing systems such as Remedy or Jira.
- Familiarity with monitoring tools such as Splunk and Dynatrace.
Preferred Qualifications
- 5+ years of IT experience in production support related to Workday modules.
- Experience diagnosing and troubleshooting business process issues, security access problems, and data inconsistencies in Workday.
- Proficiency with Splunk, Dynatrace, JIRA, and ITSM Remedy.
- Understanding of Incident, Problem, and Change Management processes.
- Excellent verbal and written communication skills.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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