UX Content Strategist

Job Title: UX Content Strategist

Location: Remote/WFH and only the first week onsite in any one of the following locations: NYC (and surrounding areas), Charlotte, San Antonio, DC, Irvine

Duration: 5 months+ contract

Number of Positions: 2 roles

Responsibilities:

• Own the UX copy across web and desktop applications, including navigation labels, error messages, empty states, onboarding flows, tooltips, notifications, confirmation messages and instructional content.
• Apply and evolve client's voice and tone guidelines within the product context, ensuring every word reflects our commitment to being warm, clear and trustworthy.
• Partner with brand and marketing teams to maintain consistency between product language and broader client communications.
• Engage in discovery and ideation alongside UX designers and researchers, contributing content thinking before a single pixel is placed.
• Write content frameworks, conversation flows and content hierarchies that inform design structure — not just fill it in after the fact.
• Prototype and test content alongside design, using real language to validate whether flows and concepts resonate with users.
• Translate complex financial concepts, regulatory language and technical workflows into copy that is accessible, actionable and free of unnecessary jargon.
• Work within the constraints of regulated financial communications, partnering with compliance and legal reviewers to produce content that is both human and approved.
• Develop content for data-heavy dashboards, transactional workflows and advisor-client communication tools — contexts where precision and clarity are equally important.
• Contribute to and maintain client's content design system, ensuring component-level copy patterns, terminology standards and writing guidelines are documented, accessible and consistently applied.
• Create and manage a product terminology guide that keeps language consistent across teams and platforms.
• Audit existing product copy regularly, identifying opportunities to improve clarity, reduce friction and strengthen the client voice.
• Partner with UX designers, UX researchers, product managers and engineers as a full member of agile product teams.
• Work closely with the compliance and legal teams to navigate regulatory requirements without sacrificing readability or warmth.
• Facilitate content critiques and writing workshops that help teammates develop a shared appreciation for the role language plays in product quality.
• Collaborate with data and analytics partners to measure the impact of content changes on user behavior and task completion.
• Advocate for content strategy as a core component of the product development process — not an afterthought.
• Contribute to the UX content community of practice, sharing frameworks, methodologies and lessons learned.
• Help define content standards for emerging product areas, including AI-assisted advisor tools, personalized client experiences and digital onboarding flows.
• Learn the basics of generative AI, large language models, and prompt engineering.  Understand the strengths, limitations, and risks of AI-generated content.
• Write and iterate on prompts to achieve desired content outcomes. Test AI responses with real users and gather feedback. Use insights to refine prompts, flows, and content guidelines.
• Regularly audit AI outputs for quality, consistency, and compliance. Implement checks for bias, misinformation, and harmful content.
• Stay updated on legal and ethical standards for AI.

Qualifications:

• Bachelor's degree in English, journalism, communications, UX writing, content strategy, information architecture or a related field — or equivalent professional experience.
• Three or more years of experience in UX writing, content design or content strategy in a product or technology environment.
• A portfolio demonstrating end-to-end content work, including your process, the problems you solved and the decisions behind the words — not just the final copy.
• Deep proficiency in plain language writing, with the ability to simplify complex or technical subject matter without losing accuracy.
• Experience writing for product interfaces across a range of content types: UI copy, instructional text, error messages, onboarding flows, empty states and notifications.
• Familiarity with content design systems, style guides and terminology standards.
• Demonstrated ability to collaborate with design and product teams in agile development environments.
• Strong communication and facilitation skills, with experience presenting content rationale to cross-functional stakeholders.

Preferred qualifications:

• Experience writing for financial services, wealth management, insurance or similarly regulated industries.
• Familiarity with compliance review processes and experience writing content that meets regulatory requirements without sacrificing human warmth.
• Knowledge of advisor-facing tools, client portals or data-rich financial dashboards.
• Experience building or scaling a UX writing or content design practice within a mid- to large-sized organization.
• Proficiency with design tools such as Figma, including experience working directly in design files alongside UX designers.
• Familiarity with content testing methods, including A/B testing, comprehension testing and usability studies focused on content.
• Knowledge of Web Content Accessibility Guidelines (WCAG) as they apply to written content, including plain language principles and reading level considerations.
• Interest in how AI-generated content and conversational interfaces are reshaping UX writing as a discipline.

Skills and Competencies:

• Command of language: You write with precision and warmth — finding the exact right word for the exact right moment and knowing why it matters.
• Design partnership: You understand that content and design are inseparable, and you show up as a full creative partner — not a service provider.
• Strategic thinking: You connect individual word choices to broader user goals, business outcomes and brand identity.
• Empathy for users: You write for real people navigating real pressures — and you never default to corporate language when a human one is available.
• Comfort with constraints: You thrive in environments where regulatory, technical and brand requirements all have a seat at the table — and you find creative ways to honor them all.
• Collaborative influence: You build trust with partners across design, product, legal and compliance, and you know how to advocate for better language without making it adversarial.
• Curiosity and rigor: You ask why things are worded the way they are, and you back up your recommendations with user research, testing and evidence.

Best Regards,

-------

David Roy |#LI-DR1  Accounts Manager – US Staffing | Charter Global Inc. |