Sectra North America, Inc.
Sectra North America, Inc.

Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)

Shelton, CT, US • Posted 7 hours ago • Updated 7 hours ago
Full Time
On-site
USD $75,000.00 - 105,000.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Operations
  • Service Delivery
  • Artificial Intelligence
  • Scalability
  • Reporting
  • Technical Support
  • System Administration
  • Pick
  • Microsoft Windows
  • Linux
  • Computer Networking
  • Remote Desktop
  • JIRA
  • Confluence
  • Atlassian
  • Documentation
  • Knowledge Sharing
  • Organized
  • Dependability
  • Management
  • Healthcare Information Technology
  • SQL
  • DICOM
  • HL7
  • Scripting
  • Virtualization
  • Health Care
  • Mentorship
  • Cloud Computing
  • Project Engineering
  • Cyber Security
  • IT Management
  • Professional Development

Summary

Sectra's Service Operations Center is the first line of defense for our customers - and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.

As a Service Operations Engineer, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day - a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.

What you'll do
  • Provide first-line support and triage incoming requests and tickets across our key operational platforms
  • Support and enhance operational readiness processes related to project maintenance and service delivery
  • Use AI and automation to improve efficiency, scalability, and reporting capabilities
  • Coordinate with vendors and internal teams to resolve issues beyond first-line scope

Who you are
  • You have 2-5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
  • You act with confidence and ownership - you don't wait to be told to pick up a problem
  • You're naturally curious and enjoy learning how systems work and solving technical problems
  • You bring a strong willingness to learn and develop new technical skills
  • You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
  • You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
  • You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
  • You communicate clearly and work well with both technical and non-technical individuals
  • You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
  • You enjoy collaborating with others and contributing to a team-oriented environment
  • Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required\

Why Sectra
  • Contribute to technology that supports critical areas of healthcare and patient care
  • Get hands-on first-line ownership of real customer issues from day one - no sitting on the sidelines
  • Join a collaborative organization focused on learning, mentorship, and professional growth
  • Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
  • Work alongside experienced professionals who are invested in helping you grow and succeed

Compensation and benefits
  • Salary range: $75,000-$105,000, based on experience and qualifications
  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off and paid parental leave
  • Retirement plan with company match
  • Ongoing learning and professional development opportunities
  • Collaborative and supportive team environment

Equal Opportunity Employer
Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX17b9a0
  • Position Id: 145289f8e13433de7c7a35b64acaa88
  • Posted 7 hours ago
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