ServiceNow CSM

Hybrid in Buffalo, NY, US • Posted 10 hours ago • Updated 10 hours ago
Full Time
No Travel Required
Able to Sponsor
Hybrid
$50 - $60/hr
Fitment

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Job Details

Skills

  • Analytical Skill
  • Change Management
  • Communication
  • Configuration Management Database
  • Continuous Integration
  • IT Service Management

Summary

ServiceNow CSM

Location: Buffalo NY (Hybrid)

12 Months

Need Locals only

12+ EXPERIENCE NEEDED

 

 

• 5+ years of experience in IT Service Management, with a focus on Change Management.
• Hands-on experience administering the ServiceNow platform, specifically the Change Management module.
• Solid understanding of ITIL framework and change management best practices; ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus.
• Experience supporting or facilitating Change Advisory Board (CAB) processes.
• Familiarity with CMDB structure and configuration item (CI) relationships.
• Strong analytical skills with the ability to interpret change and incident data to identify trends.
• Excellent written and verbal communication skills; ability to explain technical/process topics to non-technical stakeholders.
• Experience with reporting and dashboarding tools within ServiceNow (Performance Analytics, reporting module).

Preferred Qualifications
• ServiceNow certification (e.g., Certified System Administrator, CIS-ITSM).
• Experience in a regulated industry (financial services, healthcare, etc.).
• Experience with change automation, standard change catalogs, or normalization initiatives.
• Exposure to DevOps/CI-CD change models and how they intersect with traditional ITIL change management.

 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91138517
  • Position Id: 9048036
  • Posted 10 hours ago
Contact the job poster
MA

Madhu Allu

Recruiter @ Lincoln Softtech LLC
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