Desktop Support Engineer
Introduction:
The Desktop Support Engineer will be responsible for providing hands-on IT support for end-user devices, workplace technology, and office infrastructure services at onsite locations in the USA. The role requires strong experience in deskside support, hardware lifecycle services, incident request handling, asset coordination, and user support in an enterprise environment. The engineer will act as the primary onsite contact for IT operational support and ensure timely resolution of tickets.
Responsibilities:
- Hardware Support: Set up and fix laptops (Windows/Mac), monitors, printers, and meeting room tech.
- Tech Bar Support: Run the office walk-up IT desk to assist employees face-to-face.
- Troubleshooting: Resolve daily network, VPN, email, OS, and software issues.
- Asset Lifecycle: Track physical inventory, handle new-hire deployments, and manage equipment returns.
- Ticket Management: Resolve incoming incidents in ServiceNow within target deadlines (SLAs).
Requirements:
Required Skills: Microsoft Windows, Mobile Devices, Management,ServiceNow
Preferred Skills: ITIL certification, experience with ServiceNow, strong communication skills
Thank you,
Bharath M
Account Manager
Astir IT Solutions, Inc - An E-Verified Company
Email:
50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080
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