Job DescriptionPosition Summary Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. The role of Field Service Engineer is to manage all field service operations within an assigned field service territory.
Essential Duties & Responsibilities - Drive to customer locations on a daily basis.
- Provide product testing & investigation and repair of devices at customer location.
- Electromechanical device installation for field-serviceable equipment.
- MedNet support.
- MedNet device configurations.
- Install MedNet drug libraries as needed.
- Provide customer Technical In-Service training.
- Register Oracle Service Requests via laptop.
- Implement hardware & software device updates via technical field projects.
- Provide billable (i.e. non-warranty) field repair services.
- Utilize the Field Service Basic Operating Procedures.
- Management of Test Equipment.
- Maintain inventory of field spare parts.
- Proper expensing of all travel costs.
- Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption.
Knowledge & Skills - Strong cGMP, process and product knowledge.
- Excellent verbal and written communication skills.
Minimum Qualifications, Education & Experience - Must be at least 18 years of age.
- High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience.
- Minimum of 3 years of experience in a technical vocation. Healthcare background preferred.
Work Environment - Ability to use commercial air travel when necessary.
- Must be able to travel on short notice.
- Valid driver's license.
- Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer sites.
- Must be eligible for the corporate credit card.
- Ability to work overtime as needed.
- Must be willing to work in a hospital environment, typically a Biomed work area.
- Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices.
- Must be able to lift 30-40 lbs.
- Prolonged standing when installing, repairing or upgrading devices.
- Typically requires travel 20-50% of the time.
About UsICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:
- Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
- The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
- IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
- Significant US IV solutions manufacturing and supply capabilities.
This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.
ICU Medical EEO Statement:ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at We are committed to providing equal access and opportunities for all candidates.
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