Program Coordinator - Internal Dogfooding & Cross-Functional Ops

Program Coordinator Internal Dogfooding & Cross-Functional Ops
We are looking for a highly organized Program Coordinator to lead and support internal dogfooding operations across multiple Product Areas (PAs). The role is deeply cross-functional, requiring close coordination with Engineering, PM, TPM, UX, QA, Support, and Localization to enable meaningful internal testing experiences. While dogfooding is the output, the primary focus is managing cross-functional program logistics, execution, and support infrastructure at scale.

Scope:
Collaborate with Engineering, PM, and TPM teams to document dogfood goals, KPIs, and exit criteria.
Set up and manage device logistics, including procurement, multi-device prep (Pixel, Samsung, iOS), distribution, and recovery.
Organize and oversee dogfooder recruitment, including participant targeting, communication, confidentiality agreements, and reward setup (e.g., massage points).
Coordinate room bookings, physical setup, and participant onboarding.
Build and maintain communication channels, such as Google Groups and feedback forums.
Drive execution of feedback collection, including survey design (initial/mid/final), CSAT scoring, and structured feedback through Buganizer and hotlists.
Monitor technical issues and feedback trends; serve as liaison with XFN engineering teams for bug resolution and triage.
Maintain and update standardized documentation and templates (e.g., setup guides, feedback forms, project trackers).

Required:
Strong cross-functional coordination experience, ideally with large product or internal testing programs.
Proven ability to drive logistics-heavy programs, including inventory tracking, recruitment flows, and schedule planning.
Experience managing and synthesizing feedback pipelines across multiple user touchpoints (e.g., surveys, bug tracking, forums).
Proficiency with Google Workspace (Sheets, Docs, Forms, Groups, Meet) and familiarity with internal tooling such as Buganizer.
Excellent communication and documentation skills; capable of driving alignment across stakeholder groups.

Pluses:
Experience running dogfooding programs, beta testing, or user studies.
Exposure to hardware/software testing environments.
Familiarity with localization workflows or multilingual participant recruitment.
Background in QA, UX research, or internal product support.


Estimated Min Rate: $60.00
Estimated Max Rate: $65.00/hr+. Depends on work experience


What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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