LiveVox / NICE Contact Center Developer

Remote • Posted 18 hours ago • Updated 18 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

No Travel Required

Remote

Depends on Experience

United Technology

Fitment

Dice Job Match Score™

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Job Details

Skills

Livevox
NICE InContact (CXone) Studio Scripting
NICE Personal Contact Dialer

Summary

Job Summary

We are looking for an experienced LiveVox / NICE Contact Center Developer to design, develop, and support contact center solutions. The ideal candidate should have strong hands-on experience with LiveVox and NICE InContact platforms, including scripting, dialer configuration, and contact center integrations. The role involves working closely with cross-functional teams to build scalable and efficient contact center workflows and integrations.

Primary Skills

LiveVox Development
NICE InContact (CXone) Studio Scripting
NICE Personal Contact Dialer
NICE IEX Workforce Management
LiveVox Dialer / Scripting

Secondary Skills

AWS services (EKS, EC2, Lambda)
Kafka configuration
Snowflake integration
API Gateway
Elastic Stack (ELK)
Salesforce Call Center integration
CI/CD tools and DevOps processes

Key Responsibilities

Develop and implement contact center solutions using LiveVox and NICE InContact platforms.
Design and optimize NICE Studio scripts and workflows for omni-channel contact center operations.
Configure and manage LiveVox dialer and NICE Personal Contact Dialer functionalities.
Integrate contact center platforms with AWS services, Snowflake, and other enterprise systems.
Work with API integrations and messaging systems such as Kafka.
Collaborate with cross-functional teams to ensure alignment with business and technical goals.
Support CI/CD pipelines and DevOps processes for continuous deployment and system enhancements.
Troubleshoot issues, improve system performance, and maintain documentation for technical processes.

Qualifications

10-15 years of experience in LiveVox or NICE InContact development.
Strong hands-on experience in NICE InContact Studio scripting (Omni-channel).
Experience with NICE Personal Contact Dialer, NICE IEX, and LiveVox dialer configuration.
Knowledge of AWS cloud services and enterprise system integrations.
Experience with monitoring, integration, and data platforms such as ELK and Snowflake.
Strong communication skills and ability to collaborate with multiple teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165420
Position Id: 172-38949-395
Posted 18 hours ago

Company Info

About United Technology

At United Technology, we specialize in connecting businesses with exceptional tech talent that drives innovation and accelerates growth. With an extensive network of highly skilled professionals in fields such as software development, cybersecurity, data science, cloud computing, and IT infrastructure, we match the right individuals to the right opportunity.

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